Business Excellence award for Appliances Online

February 20th, 2012

Company News

We at Appliances Online were absolutely delighted to receive recognition at the 2012 Business Excellence Awards over the weekend.

The company was presented with the ActionCOACH award for Best Overall Company with less than 100 employees during a ceremony at the Sofitel Hotel, in the Gold Coast.

The gong was handed to us by Brad Sugars, founder and chairman of ActionCOACH, who praised us as one of the great success stories, having grown from a 1300 number diverted to a mobile phone, to now Australia’s largest online appliance retailer.

Set up six years ago by John Winning, Appliances Online has experienced 100 per cent year-on-year growth and has expanded the number of staff by more than 300 per cent in the past year.

Andrew Laurie, a business coach from ActionCOACH, who has met with John to discuss aspects of Appliances Online’s operation, said it is quite amazing to see a company aim for such big goals while still implementing and executing ideas “beautifully and quickly”.

David Olsen, our head of social media, accepted the award, and during his speech, highlighted the commitment of each member of staff to delivering exceptional customer service.

It is that focus on doing everything we can for the customer that has helped establish us as a leading e-commerce site, and we are hugely grateful for the recognition.

David said: “From a customer service perspective, we can’t really grow 100 per cent year-on year without the dedication to customer service throughout the company.”