FAQ

How much is delivery?

Delivery is calculated on a per item basis. The cost is calculated based on the size of the product and your distance from our warehouses. Delivery prices are shown below the product price for each product. To view these prices, set your delivery location by clicking the "Change Your Delivery Location" link in the top right corner of the page. If a special delivery has been arranged i.e. after hours, weekends or outside set delivery area a different fee may apply.

Do you deliver to my area?

We will deliver appliances to most areas within Australia. We do require someone to be present at the desired delivery address to sign for and accept delivery of goods. To find out if we deliver to your area please set your delivery location by clicking the "Change Your Delivery Location" link in the top right corner of the page. If delivery is available to your location, a delivery price will be displayed for each product. If you require more information, please contact us on 1300 000 500.

What happens if my goods break within the manufacturers warranty period?

If a product breaks within the warranty period you can call the manufacturer and ask for service or spare parts, they will arrange a suitable time for their local service agent to come out and fix the problem. All you require is a copy of your invoice that you would have received with delivery or had sent in the mail. If you need a manufacturers number or need a new invoice sent out call us on 1300 000 500.

Can I always expect next day delivery?

We do offer next day delivery, however you must be sure that the item ordered is in stock, the order has been placed in time and that next day delivery is available in your area. If you place an order and request delivery for the next working day you will be contacted the day of ordering if this cannot be done and an alternate delivery day can be arranged. Items that are not in stock are subject to supply chain and an expected lead time can be given for each product on request. For any queries regarding delivery call our support team on 1300 000 500 during business hours or send an email via the contact us page.

Which payment methods can I use to place my order?

You can pay with any Visa, MasterCard or American Express card using our website. You may also pay via Cash On Delivery using cash, cheque or credit within our Greater Sydney, Newcastle, Melbourne, Brisbane and Canberra metro delivery area.

Can I specify a time for delivery?

Unfortunately due to the majority of our deliveries being delivered on a set run we are unable to deliver on requested times. You can however request a courtesy call 1 or a half hour before delivery.

Can I select my delivery day?

Yes you can select your own delivery day, we deliver all working days Monday - Friday. After hours and Saturday deliveries can be arranged in metro areas for a fee of $60 for the following brands; Dishlex, Electrolux, Simpson and Westinghouse. Call us to arrange on 1300 000 500. If you require the delivery for a future date, after paying in full we are able to freeze the item in our warehouse for as long as you require, and then dispatch them on a future date set by you.

What do i do if my goods break within the extended warranty period?

The extended waranty is handled by OAMPS. Simply call their Customer Service Helpline on 1800 062 782 and their friendly staff will assist you with your claim. Ensure you have your original Tax Invoice available. Arrangements will be made for a service repairer to call and attend to your problem.

Are your products T2 or factory seconds?

Unlike other Appliance websites Appliances Online actually hold accounts with all of our manufacturers. We only sell BRAND NEW in the box products which come with full manufacturers warranty. We sell NO FACTORY SECONDS OR T2 products.

Do your products come with full manufacturers warranty?

All of our products come with FULL parts and labour warranty, all are brand new in the box purchased from OUR OWN account which WE hold with each manufacturer.

Can you get factory seconds or second hand products?

We only hold brand new accounts or T1 accounts with all of our manufacturers and cannot and do not sell any factory seconds or second hand products.

Do you offer any finance?

Due to the consistantly low price point we are unable to offer any finance plans or interest free terms including the GE credit card.