Delivery is calculated on a per item basis. Cost is calculated based on the size of the product and your distance from our warehouses. Delivery prices are shown below the product price for each product. To view these prices, set your delivery location by clicking the "Change Your Delivery Location" link in the top right corner of the page. If a special delivery has been arranged i.e. after hours, weekends or outside set delivery area, a different fee may apply.
Set delivery location:
Do you deliver to my area?
We will deliver appliances to most areas within Australia. We require someone to be present at the desired delivery address to sign for and accept delivery of goods. We also require you to show the credit card you used to make the purchase or proof of ID i.e. Driver's License, Passport. To find out if we deliver to your area please set your delivery location by clicking the "Change Your Delivery Location" link in the top right corner of the page. If delivery is available to your location a delivery price will be displayed for each product. If you require more information please contact us on 1300 000 500.
What happens if my goods break within the Manufacturer Warranty period?
If a product breaks within the warranty period you can call the manufacturer and ask for service or spare parts. The manufacturer will then arrange a suitable time for their local service agent to come out and fix the problem. All you require is a copy of your invoice that you would have received with your delivery or had sent in the mail. All manufacturer numbers can be found by clicking on the manufacturer links at the bottom of each page of our website. If you need a new invoice sent out please call us on 1300 000 500.
Can I always expect next day delivery?
We offer next day delivery on our trucks to Sydney, Melbourne, Brisbane, Newcastle, Canberra, Perth and the Gold Coast metropolitan areas. However, you must be sure that the item you order is in stock, that the order has been placed before 2:30pm* and that next day delivery is available in your area. If you place an order and request delivery for the next working day and this cannot be done you will be contacted that same day and an alternate delivery day can be arranged. Items that are not in stock are subject to supply chain and an expected lead time can be given for each product on request. For any queries regarding delivery please call our support team on 1300 000 500 during business hours or send an email via the contact us page.
*In times of high demand such as sale periods we may not be able to process orders for next day delivery up to 2:30pm. Please contact us on 1300 000 500 if you have any queries concerning this.
Which payment methods can I use to place my order?
You can pay with any Visa, MasterCard or American Express card using our website. You may also pay via Cash On Delivery using cash, bank cheque or credit within our Greater Sydney, Melbourne, Brisbane, Newcastle, Canberra, Perth and Gold Coast metropolitan areas.
Can I specify a time for delivery?
Unfortunately, due to the majority of our deliveries being delivered on a set run we are unable to deliver on requested times. However, if your delivery is on an Appliances Online truck in our Sydney, Melbourne, Brisbane, Newcastle, Canberra and the Gold Coast metropolitan areas your driver will call on the morning of delivery before 10am with an approximate delivery window and will call again 1 hour before delivery takes place. If your delivery is scheduled for before 11am, your driver will call 1 hour before delivery only. If your delivery is scheduled for 8am or earlier (deliveries can be made as early as 6:30am), your driver will call you as they leave the warehouse, making every effort to give you as much notice as they can.
Can I select my delivery day?
Yes, you can select your own delivery day. We deliver all working days Monday - Friday. After hours and Saturday deliveries can be arranged in metro areas for a fee of $70 for the following brands: Bosch, Dishlex, Electrolux, Fisher & Paykel, Simpson, Westinghouse and Whirlpool. Call us to arrange this on 1300 000 500. If you require the delivery for a future date, after paying in full we are able to freeze the item(s) in our warehouse for as long as you require, and then dispatch them on a future date set by you.
What do I do if my goods break within the Extended Warranty period?
The Appliances Online Extended Warranty is handled by Lumley Insurance. Simply call their Customer Service Helpline on 1800 062 782 and their friendly staff will assist you with your claim. Ensure you have your original Tax Invoice available. Arrangements will be made for a service repairer to call and attend to your problem. If you need a new invoice sent out please call us on 1300 000 500.
Are your products T2 or factory seconds?
Unlike other Appliance websites, Appliances Online actually holds an account with all of the manufacturers we stock products from. We only sell BRAND NEW in the box products which come with a full Manufacturer Warranty. We sell NO FACTORY SECONDS OR T2 products.
Do your products come with full Manufacturers Warranty?
All of our products come with a FULL parts and labour warranty. All are brand new in the box purchased from OUR OWN account which WE hold with each manufacturer.
Can you get factory seconds or second hand products?
We only hold brand new accounts or T1 accounts with all of our manufacturers and cannot and do not sell any factory seconds or second hand products.
Do you offer any finance?
Due to the consistently low price point we are unable to offer any finance plans or interest free terms including the GE credit card.
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