Meet the Appliances Online Team: Kate & Jordan

March 22nd, 2013

Pictured: Kate Turner & Jordan Turner – Order Fulfilment Manager and Customer Support Consultant (Email & Live Chat), Winning Group.

Always cheerful, this brother and sister team works together to make sure our customers are looked after. Jordan’s role is to provide product information and assistance via the live chat function of our website – which enables people to talk to our customer support team in real time. Jordan also responds to email queries, as well as helping out on the phones during busy periods.

Meanwhile, Kate works hard every day to make sure our customers are able to get the products they want, when they want them. Every day Kate checks to make sure products are in stock, and notifies the customer if delays are expected. She is also the person to talk to about having your new appliance professionally installed.

“I love the environment the Appliances Online team have created – it’s very motivating,” Kate explains. “And it’s really satisfying to be able to provide positive experiences for our customers,” says Jordan.

And as for working with your sibling? “It’s been good actually – I thought it would be much worse!”

Louise Carter

Louise is a writer with a passion for appliances, especially those that involve food. She is particularly fond of ovens because they enable her to make cake. Apart from baking Louise also enjoys listening to alternative music, dying her hair various unnatural colours and writing poetry that has been described (by her Nan) as 'quite nice'. On her appliance wish list is a Hello Kitty toaster and 'Hero' the barking dog-shaped hot dog maker. She lives in Sydney. Google+

One response to “Meet the Appliances Online Team: Kate & Jordan”

mamajane says:

March 22, 2013 at 12:00 pm

Fantastic! Not always easy to work together as a brother and sister but you two seem to manage it quite well and you look like you love your jobs. Great work.