Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"24 hour turn around from order to delivery"
I took delivery of the goods yesteday (verty impressed with your company's efficiency - 24 hour turn around from order to delivery) and paid by Visa. Cheers.
"Thanks for supplying great service & products"
, Wentworth Falls, NSW
Thanks for supplying great service & products! We recently purchased an oven, gas cooktop, dishwasher, rangehood, sink & taps and could not be happier with the fantastic customer service and speedy delivery (delivery guys were great too!).
"Really couldn't expect any more"
Appliances Online customer
Purchasing from Appliances Online saved us $400 compared to the prices we were being quoted by two of the large Australian retailers. Not paying for delivery was the icing on the cake. The transaction was smooth and seamless and it was great to be able to choose the delivery date that suited our schedule. We also chose the installation option which definitely saved time and double handling - upon delivery, the old cooktop was removed, the new cooktop installed and the old one taken away for disposal. The staff arrived on time and were friendly and polite. We really couldn't expect any more from our experience!
"I will definitely return and highly recommend them"
, Bentleigh, VIC
The team at Appliances Online are absolutely amazing. There were a few hiccups with our cooktop and they went out of their way to make sure everything was replaced as soon as humanely possible. I will definitely return and highly recommend them to anyone looking for household goods. Well done.
"Prices were the cheapest that I could find"
Appliances Online were probably the most professional company I have ever dealt with. The prices were the cheapest that I could find which is the reason I went with their products. However, the contact made on the day of delivery and the impeccable service of the installation of my appliances were most impressive. Have referred to my friend and she had exactly the same experience. Appliances Online have restored my faith in the retail business and encouraged me to buy on line more often. A special mention must go to a gentleman by the name of LUKE who on several ocassions was the unlucky guy that took our phone call and guided us every inch of the way with measurements regarding our cook top and wall oven. There is no male in this household so we relied on him heavily to reassure us that the appliances would fit.
, Hinchinbrook, NSW