Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it. Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Electrolux, Westinghouse and
Dishlex dishwashers come with no commercial warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Gave me piece of mind and confidence"
I would just like to thank Appliances Online for reacting very quickly
to problem with a new oven I received that was damaged in shipment. I
called them as soon as I unpacked the oven and noticed the damage and
within 3 minutes I was promised a new oven the next day which was
delivered. This certainly gave me piece of mind and confidence to order
these larger priced items online from their company. Thanks.
Douglas
, Bellbowrie, QLD
"Blokes were top notch"
Great Site, Great Company. No worries This end. Ordered on
Wednesday Arrived as stated Friday. Delivery was as Smooth
as. Blokes were top notch. Great experience. Will certainly
do business again! Thanks for a brilliant Site.
Dean
, Richardson, ACT
"Courier service is also to be commended"
This is the first time that I have bought
from your company and I would like to commend you on your service and
delivery. My wall oven and stove top arrived safely and earlier than
expected especially since delivery was to Tasmania. My experience was
hassle free and the courier service is also to be commended.
Audrey
, Lewisham, TAS
"Great service great price,very happy customer"
Purchased wall oven on friday delivered Monday as promised very helpful men on delivery truck. Great service great price,very happy customer.
John
, Appliances Online Customer
"A new experience for me and they made it a very pleasant one"
Your delivery men have just brought my gas stove right into the house and I am pleased with the appearance of same. I will now have my Plumber install it. I wish to register my thanks to Campbell and Colin who helped me through the electronic maze in purchasing it., a new experience for me and they made it a very pleasant one with their patience and assistance. Many thanks to all.
Wilma
Your delivery location is:
A good service, except that I didn't get
what I thought I had ordered. Misunderstood web site thinking I was getting fan forced.
Excellent - I will be checking this site for everything I need in the future!
