Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Cure For Life Foundation for every Extended Warranty purchase made when you buy an Oven, Cooktop or Rangehood.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
I bought a Westinghouse dual fuel upright oven (DSP635W) from you in 2008 and after two years I am still delighted with it. It's very easy to clean and everything works extremely well. The oven is
just superb - even, reliable, steady and a good clean dry heat that is perfect for baking.
Appliances Online are also a great company to deal with, and I've recommended you and the stove to one of my friends. She is just as happy with her all gas version of the same stove, so thank you from
both of us.
"Unlike other services out there"
, Katoomba, NSW
My wife and I ordered a cooktop from Appliances Online and while nervous about our first online purchase with them, it arrived within 24 hours, and unlike other services out there, at the time they specified! Brilliant. We then were told that the cooktop was against Victoria regulations (due to the design of the kitchen, NOT Appliances Online). We called in and explained our problem and Andrew was kind, cooperative and quite honestly bloody efficient. All sorted and happy. Appliances Online took what could have been a painful time and turned it into a fantastically easy experience. Thank you to Andrew, the delivery team and all at Appliances Online. I would recommend them in a nanosecond!
"I highly recommend this website"
Neil and Ag
, St Kilda East, Victoria
The rangehood was exactly as described, fast delivery and good service. I highly recommend this website and will definately use again.
"In both its performance and the great savings"
, Coorparoo, QLD
Just a quick note to say thanks for the great service - the machine was delivered installed and old machine plus packaging taken away by delivery guys with no trouble whatsoever. I am most happy with the machine in both its performance and the great savings I made dealing with you. I will be recommending your company to all my friends.
"Excellent !! Very Happy"
Excellent !! Very Happy I recently purchased a washing machine and refrigerator just before Easter, delivering date was 22nd April. I emailed to see if i could get my purchase before Easter. I was very impressed with your service as the fridge was out of stock and had to be shipped to Melbourne from Sydney. They were both delivered on Thursday before Good Friday. Its not just your service your price is very compatible and reasonable. I was very happy with your customer service and company and will be shopping in the future for further purchases
, Sunbury VIC