Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Cure For Life Foundation for every Extended Warranty purchase made when you buy an Oven, Cooktop or Rangehood.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Shopped around everywhere but couldn't find a better service or price"
Shopped around everywhere but couldn't find a better service or price anywhere! LOVE appliances online! Service call centre are so helpful and friendly (P.S thank you Colin!)! Delivery was quick and the guys who delivered it were great! Thank you Appliances online!! I am loving my fridge and Washing machine!
"I look forward to dealing with you again in the future. "
I find your service and Appliances On Line in general to be a good company to deal with and your customer service is exceptional. I bought a washing machine from you a couple of years ago and ordered a dishwasher yesterday. Your prices are very competitive and speed of delivery are commendable. I look forward to dealing with you again in the future.
"Phone call confirmation night before delivery exactly on time."
Hi, Just received my coffee machine and dryer. Thrilled with both and cannot believe the service. Phone call confirmation night before delivery exactly on time. Tony really nice delivery guy and a follow up phone call to ensure I was happy. Well I am happy and very impressed with the excellent service. Even put in some extra coffee pods for me. Yea!!! Fantastic.
"Thanks Appliances Online!"
Appliances Online is a great way to purchase high quality products at very low prices. I recently bought a top of the range washing machine for the best price I could find, delivery was included, and to make things even easier, my old washing machine was taken away, saving me time and effort. Thanks Appliances Online!
" Having such a long way to come from Sydney to Mackay"
, Elwood, VIC
I was expecting my fridge to be delivered tomorrow (Wed. 4/3/09) and it arrived a day early. Having such a long way to come from Sydney to Mackay (10hrs nth. of Brisbane) I was really impressed. The fridge is great. Thanks a lot, I have passed on your email address to friends at work. It's so good to have such service.