Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Cure For Life Foundation for every Extended Warranty purchase made when you buy an Oven, Cooktop or Rangehood.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Excellent pricing and customer service"
I just wanted to voice my appreciation for the excellent pricing and customer service we experienced when purchasing our Smeg 618 litre fridge/freezer. Delivery was timely and the gentlemen most helpful when installing the fridge without damage to the timber floor or the appliance. We will most definitely recommend you to our friends and workmates.
"Just want to say thanks for the great service. "
, St.Clair, NSW
Hi Guys, Just wanted to let you know how much I enjoyed the great service from your company. I took delivery of my Bosch washer yesterday. The guys were on time, helpful and knowledgeable. Wiped their feet prior to coming inside, were cautious with the paintwork and my furniture in my tiny house, and even smaller laundry. Took away the rubbish. It all made the whole process of purchasing on line very easy (Id never purchased such an item online previously). Just want to say thanks for the great service.
"Another great experience buying from Appliances Online"
, BROADVIEW SA
Hi, I ordered a clothes dryer on 24/6/08 at 2:45pm and it was delivered and connected by 10:30am the very next morning, excellent job guys, another great experience buying from Appliances Online, thank you.
"Fantastic experience I had to buy the washing machine from you"
Hello, This is such a fantastic experience I had to buy the washing machine from you. From ordering, delivery to installation. The service is excellent. The price is so good as well. I will recommend your site to all of my friends. Well done!
"Arrived with minimum of fuss"
Just to let you know that delivery protocol was excellent and appliance
arrived with minimum of fuss. Delivery guys very efficient and
courteous. Thanks for the great service. Regards Julie Mundy.
, Kangaroo Point, QLD