Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Both products much cheaper than in retail shops"
I recently bought a dishwasher and microwave from you online. Not only were both products much cheaper than in retail shops but the delivery was excellent as well. The delivery men called before they arrived and were very helpful when they came. I have recommended you to many other people!
Kerry
"A wee note to say "
A wee note to say "THANK YOU" for the fantastic service and delivery of my new marvellous microwave oven!! The bonus was that the old appliance was removed -- very much appreciated as a senior person on my own up 3 flights of stairs! When i require another appliance I will definitely contact you. My daughter, Suellen, in Sydney told me about your great company and I am busily telling everyone I know.
Catherine
, St Kilda, VIC
"Very reasonable price"
I recently purchased a washing machine from Appliances On-line & I
have to say how impressed I am with this company. There was no delivery
charge to the Central Coast, & the washing machine was a very
reasonable price. It was delivered within 2 days & the guys who
delivered it were friendly & courteous as well as very professional.
They installed the machine & asked if I wanted the old one taken
away. Overall, I am extremely happy with all things connected to this
purchase, & I will definitely be purchasing from Appliances On-line
again. 10 out of 10 guys.
Yvonne
, Mannering Park, NSW
"Servicemen very helpful and polite"
I am very happy with the microwave. Previously I have bought a refrigerator and dishwasher from Appliances on Line. On every occasion I have found your servicemen very helpful and polite. The service where the appliance is delivered within a few days and unpacked, connected and the old article removed is great. I have recommended the firm to a number of people.
Joy
, Heidelberg Heights, VIC
"Have already recommended your firm to family"
Just wanted to say that I am so happy with your service, the chap that delivered the microwave was great! He took the old one out and put the new one in. It is just too high and too heavy for my husband and I these days! Many thanks. Have already recommended your firm to family and will continue to do so with friends.
Billie
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