Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it. Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Electrolux, Westinghouse and
Dishlex dishwashers come with no commercial warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"I received excellent service from your company"
Thanks appliances on line-Once again I received excellent service from your company. I ordered my rangehood at 3.30 last monday and it arrived before 9am Tuesday.Thanks it looks great!
Robyn
"Their driving skills in tight spaces were impressive"
I cannot praise Appliances Online enough. I would not even think of buying from anywhere else any more, there is no competition. They have very competitive prices, ordering is ultra-easy and payment is safe, there are real people to speak to if there are any hiccups with ordering and the delivery people, well, I cannot speak highly enough of them. They kept me informed of the expected delivery time and when it changed because their schedule was faster than predicted, they phoned to let me know. The chaps were polite, courteous and their driving skills in tight spaces were impressive. Definitely a positive buying experience, thanks.
Elizabeth
, Fountaindale, NSW
"Highly recommend them on price"
I have purchased 2 items from this site. I highly recommend
them on price, efficiency and delivery.
Silvio
, Aranda, ACT
"Keep up the good work"
Hi Folks, I just wanted to thank yourselves and especially the
delivery guys for your excellent service. I was phoned to confirm the delivery time and again just
prior to delivery. The driver and assistant were helpful and very polite. (rare
these days) Keep up the good work. We are considering ordering a full suite of new appliances
through you if this level of service keeps up.
Lloyd
, Eight Mile Plains, QLD
"Easy to navigate and the service is excellent"
Have just recently purchased westinghouse stove,cooktop and rangehood. I am very happy with all my appliances . The site is very easy to navigate and the service is excellent. Will be recommending to all my friends and relatives. More than happy to use this site again. Thanks
Coral
, Bellbird, NSW
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