Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Your website is clear, your service exceptional"
Hi there, I just wanted to give you some feedback on a recent purchase. I'm been very impressed, every step of the way. Your website is clear, your service exceptional. I'm particularly impressed with the way you took my call on a Sunday when I was having problems with the on-line payment system and you took my credit card info over the phone.
Your delivery guy called when you said he would and he delivered when he promised to.
I'd be happy to recommend you to my friends - congratulations on running the organisation so well!
Claire (39, working part-time, mother of 2 kids & not usually someone who'd bother to write an email like this - means I was REALLY happy with your service!)
"hassle & stress free service"
, Eltham, VIC
Best price online, absolutely hassle & stress free service rendered. Fantastic communications and pleasurable delivery arrangements Will definitely shop here again and will highly recommend to friends. Very good rice cooker too!!
"Informed each step of the way"
, BERWICK, VIC
"A good deal"
Just had my delivery arrive today and would just
like to say Im very happy with the service from Appliances
Everything was easy to order on the web, I was informed each step of
the way via email and buy the delivery drivers.
They were friendly, helpful
and arrived in the stated time slot.
Well done guys, i'll be recommending
you to all my friends
, Greenslopes, QLD
thanks very happy with purchase and delivery service look
forward to purchasing again great prices and dont have to
waste my weekends looking for a good deal
"I will be coming back"
Appliances Online Customer
I am not someone that normally shops on line however the experience your company has given me has been amazing. Not only have I bought my soup maker at a good price, it was made so easy for me to do so. I also chatted to your agent online because I had questions about the delivery. They were terrific and ironed out my problem. I will be selling your business to everyone at work and at home and I will be coming back. Thanks you
, Booragoon, WA