Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Delivery people are excellent"
Please let your management team know that my appliance arrived yesterday and that the delivery people made such an excellent effort to contact me and inform me of delivery times. I think this is a great service and that the delivery people are excellent.
" FANTASTIC SERVICE"
, Mackenzie, QLD
I refer to the below message, and advise - THE EAGLE HAS LANDED....!!
Many thanks for the amazing service..
NEVER EVER - have I experienced such professional communication, service, nor
the satisfaction of dealing with such a VERY well organised company.
You certainly have the systems in-place to ensure smooth speedy dispatch and
guaranteeing client satisfaction.. A virtue which is long LOST with most
retailers these days!!
I only ordered this item YESTERDAY AFTERNOON and here I am AT 9:20 AM the very
next MORNING with the appliance delivered to my door...by a most polite
attentive courteous delivery driver!!!
FANTASTIC SERVICE - AND to top it all off, I received TWO communique's earlier
this morning, one as TEXT and one by a clear concise courteous phone message (as
I didn't even have my mobile ON at that time of the morning..YET!!!) and next.
doorbell rings and here it is - AT 9:20 AM...!!! (all the way from Sydney TO
Port Macquarie) AMAZING!!!!
"Very happy with Appliances Online"
, PORT MACQUARIE
I was very happy with Appliances Online. The product I purchased was very well priced. It arrived when they said it would. I was also able to pay cash on delivery, which I appreciated, as I don't like giving out my credit card details, even though I am sure it is safe to do so with this company.
, Scarborough, QLD
I would like to congratulate you on your wonderful service. I ordered an INSINKERATOR yesterday and the delivery today was impeccable. I do not normally write emails of this nature, however, Michael and Layne (delivery guys for you) were brilliant. I was regularly contacted (telephoned 2 times) and delivery was undertaken smoothly. Please let them know how much this was appreciated, given that it is usually the case the people write to complain!Excellent work!
"Prompt delivery, great prices and constant communication"
, Edensor Park, NSW
Hey, Your service regarding my order has been completely top notch. Having had a dent in our original fridge, your staff promptly rectified the problem without question or making me jump through hoops. That to me is just great and not service I would have received from the established bricks and mortar stores.
I know I will certainly be recommending your organisation to others. The prompt delivery, great prices and constant communication were all greatly appreciated. You have made moving into our first house so much easier. Many thanks.
, Croydon, VIC