Warranty

Warranty Information

Appliances purchased for the use in commercial environments will only have a 3 month cover from the manufacture. All Westinghouse, Simpson, Electrolux and Dishlex dishwashers will come with no warranty in commercial environments.

Our Extended Warranty Plan

The period of cover will commence at the expiration of the Manufacturers Warranty for your goods. The maximum period of cover is five (5) years from the Original Date of Purchase of Your Goods.

What is covered

In the event of Your Goods suffering a Mechanical or Electrical failure within Australia, We will pay for parts and labour required for your goods to be repaired to normal working order, subject to the terms and conditions of this Extended Warranty Plan.

The Extended Warranty Plan applies in addition to any existing warranty included in the Original Purchase Price for Your Goods, and all other warranties or guarantees expressed or implied by mandatory provisions of law.

The maximum amount payable by us under this Extended Warranty Plan will be the Original Purchase Price of Your Goods (inclusive of GST).

Replacement Terms

We may replace Your Goods with a new product when Your Goods are not economically repairable or repair costs exceed the Original Purchase Price of Your Goods. The replacement cost shall not exceed the Original Purchase Price you paid for Your Goods. When a replacement product is not available, we will pay you an amount not exceeding the Original Purchase Price of Your Goods. Payment to you or Replacement of Your Goods shall constitute fulfillment of this Extended Warranty Plan.

No Lemon Guarantee

If Your Goods fail four times due to the same part(s) Mechanical or Electrical Failure during the period of Cover, we may replace Your Goods in accordance with the Replacement Terms above.

What is not covered

This Extended Warranty Plan does not cover:

Any exclusions outlined in the manufacturers warranty.

Mechanical or Electrical Failure of Your Goods caused by:

- inherent defect or design faults, pre-existing defects or recalls;

- negligence, accidental or deliberate misuse or unauthorised alterations;

- external sources including but not limited to electrical interference, power surges or voltage fluctuations;

- infestations of vermin, pests or insects;

- act of God; or

- rust or corrosion.

Repairs to any:

- cable, cord, battery, fuse, filter or bulb

Costs when your goods were used for commercial purposes.

Consequential loss of any type.

Costs incurred where no Mechanical or Electrical Failure is identified.

Normal maintenance costs.

This Extended Warranty Plan automatically terminates on sale of Your Goods to a new owner.

15 Day Free Look

If you require cancellation of this Extended Warranty Plan within fifteen (15) days of the Extended Warranty Plan's Original Date of Purchase, We will refund the amount You Paid for this Extended Warranty Plan in full.

This Extended Warranty Plan cannot be cancelled after the 15-Day Free Look Period.

How to make a claim

Call our Customer Service Helpline on 1800 062 782 and our friendly staff will assist you with your claim. Ensure you have your original purchase receipt and/or Tax Invoice available. Arrangements will be made for a service repairer to call and attend to your problem.

For all warranty claims please contact the manufacturer directly. Note that most small appliances have no "in-house service". If your appliance requires servicing you will be required to take it to your nearest approved service agent. These agents can be located by contacting your manufacturer directly.

Our Business Extended Warranty Plan

Bonus Product Sales

All products sold must carry full Manufactures Warranty (minimum 12 months) to be eligible for the Extended Warranty coverage. The Business Extended Warranty Plans do not normally cover any bonus products supplied by the manufactures "for free". However, in cases where the customer purchase a pack where a bonus appliance has been included "for free" and wants both products covered by extended warranty plans, the following example applies:

A colour television is sold with a bonus DVD player (included by the manufacturer). The sale price of this pack is $500. if the customer opts to purchase two warranties to cover both products, the sale price of $500 must be split so each product has got a value (with total value of both products being $500, as this is what the customer paid). For instance, TV would get valued at $350 and the DVD player at $150. The customer must be made aware that these are the values we would use as maximum amounts payable for repairs (and replacements if becomes applicable).

Period of Cover

The period of cover of the Business Extended Warranty Plan will automatically commence at the expiration of the Manufacturer's Warranty for the customer's goods. Please inform the customer to contact the manufacturer with any enquiries during the Manufacturer's Warranty period.

The maximum period of cover depends on the Business Extended Warranty Plan purchased:

- Business Extended Warranty codes with prefix BUS2Y provide cover for two (2) years in total including any manufacturer's Warranty Period

- Business Extended Warranty codes with prefix BUS3Y provide cover for three (3) years in total including any Manufacturer's Warranty period

Exclusions

- Any accessories not included in the packaging with the original goods, ie speakers on their own, headphones etc are not covered