Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it. Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Electrolux, Westinghouse and
Dishlex dishwashers come with no commercial warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"I will definitely look to you in the future for any appliance needs."
Hi, I ordered a Blanco upright stove/oven from you on Sunday 22/3/09. I took delivery of it today just three days later and I have to let you know I am extremely impressed and happy with the wonderful service you have provided. I have received phone calls updating me on the status of the order and confirming it will arrive as requested. This certainly makes a change to the recent poor service I have received from other retailers. Thank you once again for the great service, great product and not to mention, great price. I will definitely look to you in the future for any appliance needs. Kind regards, Debbie
Debbie
"The best service I have had in years"
the best service i have received in years within minutes we
had checked stock taken the order given a delivery date and
emailed direct deposit info payed for appliances and were
delivered in my case five days early with notification
before delivery to see if that was ok just great and no
moreon sales rep to put up with **** eat my shorts never
going there again you guys ROCK
Paul
, Lithgow, NSW
"Blokes were top notch"
Great Site, Great Company. No worries This end. Ordered on
Wednesday Arrived as stated Friday. Delivery was as Smooth
as. Blokes were top notch. Great experience. Will certainly
do business again! Thanks for a brilliant Site.
Dean
, Richardson, ACT
"Order placement was simple and efficient"
Received great service fom your organisation.
Initial phone in and order placement was simple and efficient. Price though not the best covered all items in one package, ie purchase, delivery, removal of packing and old stove.
The delivery was "better" if that is possible, they were 1st rate, punctual, phoned ahead, quick, friendly and good humoured, nothing was a problem. Hope the stove package is as good as your "package".
Your company should go from strength to strength.
Edward
, Newport, QLD
"You are on our recommendation list! "
A huge thank you for the high standard of service we have received on the purchase of a Blanco upright stove; ordered,paid,delivered,installed and going...inside of one week - could not get that from the local shops...or make the substantial saving on the deal. You are on our recommendation list!
Rachele
Your delivery location is:
Very easy to use and reliable. Product delivered with minimal problems and kept informed of progess.
