Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Things are looking brighter"
The stove in question was bought for Flood victims in the Lockyer Valley
Queensland . That is to whence it was delivered and I believe it has at
last now been installed as the mud etc has been cleared from the home
and they have cooked with it. They
are now growing their crops of parsley, coriander and potatoes again and
with the generosity of others things are looking brighter but they are
exhausted from the sheer magnitude of the floods and the clean up. Cheers.
Appliances Online Customer
, Queensland, Australia
"A new experience for me and they made it a very pleasant one"
Your delivery men have just brought my gas stove right into the house and I am pleased with the appearance of same. I will now have my Plumber install it. I wish to register my thanks to Campbell and Colin who helped me through the electronic maze in purchasing it., a new experience for me and they made it a very pleasant one with their patience and assistance. Many thanks to all.
Wilma
"Communications, service are second to none"
Just a quick note to say that the ordered cooker was delivered as advised, and the old cooker removed. Many thanks for your assistance with everything – the potential glitch re delivery was handled very quickly and professionally – very much appreciated. I will certainly recommend your business to others – price, professionalism, communications, service are second to none. Please pass on my appreciation to all concerned. Many thanks.
Owen
, Lower Belford, NSW
"My financial advisor suggested I have a look online"
I just wanted to tell you how fabulous you are!! Living in remote WA it is hard to find just what you want I wanted to replace my old non-working Westinghouse free standing gas oven with something similar. The only thing on offer in my town yesterday was an Emelia for about $1300. It is a nice unit and I was tempted to buy it when my financial advisor (my Dad) suggested I have a look online to find a cheaper solution. I found a simple oven that suits my needs and will be delivered for less than $900. What you do is great, thank you very much, I look forward to receiving my new stove soon.
Joy
, Karratha, WA
"Service and performance has been excellent "
I have just received the goods on this order less than 2 days after ordering. Your service and performance has been excellent and I expect to do more business with your company.
David
, Newcastle, NSW
Your delivery location is:
Great to deal with, excellent customer service and good prices.
The Chef upright stove was damaged with a "ding" on one side which I discovered several days after delivery at time of installation. As the damage is out of sight and does not affect the operation of the appliance I installed it anyway.
