Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Delivered the goods on exactly the day I asked"
I've never bought applicances online before, and was a bit apprehensive, particularly as I wanted it delivered to a different address. I purchased a cordless vacuum cleaner to be delivered to my sister. She lives in a rural area near Echuca. The transaction went through smoothly, and you delivered the goods on exactly the day I asked for. My sister has been very unwell, and unable to use her normal vacuum cleaner. This was a surprise for her birthday and it was important that it was delivered on the right day. Well done! I will be recommending you!
Ruth
, Eaglehawk, VIC
"Such an efficient service"
I was talking to a colleague who advised he had just made a purchase from your company. I decided to look at the website and decided to make a purchase. I just want to say congratulations on such an efficient service. I had a phone call from Shayne immediately advising on the order. I paid with my credit card and almost immediately received my receipt. Great work. I will be recommending you to my friends.
June
, Logan Central
"Very pleased with the service provided"
I was very pleased with the service provided by the delivery guy, my fridge and handheld vacuum are exactly what I wanted and perform perfectly. Thank you for your service.
Naomi
, Coburg, VIC
"The most competitive price"
I did a lot of research before this purchase and found your company to have the most competitive price and the bonus was free delivery. I am going to recommend you and will be purchasing from you again.
Nerina
, Haberfield, Sydney
"Will definitely recommend"
Many thanks for the prompt delivery. Goods were received prior to 7.00am which was great. I will definitely recommend you to all my friends. Thanks again.
Marea
, Toongabbie, NSW
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