Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"So easy compared to other sites"
Fantastic to use as it is so easy compared to other sites.
Appliances Online Customer
, Australia
"One of the best shopping experiences I have had"
The staff were helpful and courteous at all times. Calls were answered quickly, unlike many places where you have to hold on forever, and when people said they would ring back they did. And the prices were excellent. Also, the delivery people were great. We have a difficult site for access, but deliveries were on time, and without complaint. And the packaging and old appliances were also taken away. All in all, one of the best shopping experiences I have had. I would recommend Appliances Online to anybody.
Colin
, Lugarno, NSW
"Using your online chat facility"
My wife and I have just purchased a Bosch induction hob top and oven from your online store and would like to express our thanks for the entire experience.
We have used your store before and you continue to offer an incredible range of products presented on a very user friendly site with highly competitive prices.
Our experienced was further enhanced by using your online chat facility which helped to resolve a couple of minor issues regarding our choice and we were given an additional discount for purchasing two items.
Finally your delivery service by Allied Express is amazing. We placed our order on 02/11 and for a fee only marginally higher than the cost of 15 km delivery from our local town we received our goods on the Atherton Tablelands
on Tuesday 08/11. The hob and oven were installed this morning.
A big thank you to all involved. We will be certainly be recommending you to friends and colleagues and will return in the future.
Ian
, Yungaburra, QLD
"The best price around"
I used to go to **** to check out the item first, and then head back to Appliances Online to buy at a considerable discount. Now I can check dimensions on line and read the specs etc without leaving home. I don't have to visit ****, even if he is dressed as a clown, or old codger. And I know I'll be getting the best price around. Well done! The site is very informative, and allows me to make an informed choice in the comfort of my home. I save heaps here even after paying GST of course. Online shopping is here to say. How sad for the big box retailers.
Appliances Online Customer
, Australia
"I was shocked at how much I could save"
I want to say how happy I was to deal with Appliancesonline,
I was a bit hesistant at first, being an online site, but
after comparing the prices online to the retail prices such
as ****, I was shocked at how much I could save. I
ordered the stovetop one day and got it at 1 pm the very
next day! Thankyou for such a smooth and pleasant
transaction, will definatley buy again and recommened to
others, Very Impressed, Thanks Again!
Brooke
, Woy Woy, NSW
