Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Nowhere else compares "
Nowhere else compares. I needed a washing machine pronto and checked out a couple of sites. Not only was your site more intuitive than others, but your prices are seriously competitive. I saved $100s! The transaction was seamless. Advice received was extremely courteous and helpful. Delivery was well communicated and Ben and Rick were outstanding - absolutely outstanding - in helping to unpack and install my new machine. That they took away my old one made my day. I was blown away! I'll be a returning buyer and will promote you whenever I can. Simply outstanding!!
"28 hours no hassles just great service"
Appliances Online customer
Hi Your service could not have been any better with the purchase of a gas cook top, from initial contact to delivery into my home took just 28 hours no hassles just great service with the best price, well done.
"The prices were incredible"
I understand why **** is complaining. He cannot possibly compete
with someone like Appliance Online. Your website was easy to navigate
and provided all relevant specifications for products, as well as
detailed photos. The prices were incredible, and the delivery staff
arrived on time and were very courteous and efficient. It was LESS THAN
24 hrs from placing my order to having my new dryer unpacked and the old
one removed. And I get all this knowing that I am still supporting an
"Great price, free delivery "
, Malvern, VIC
Had my new Bosch Front Loader delivered on Tuesday. So impressed with the service. Great price, free delivery and removal of my old machine. All done on the day I requested and on time as promised. Delivery drivers were brilliant...so efficient, professional and polite.
"I couldn't be happier and will definitely use this company for any future appliances I am purchasing."
, Warranwood, VIC
I just wanted to get in touch and say what a pleasure it was dealing with Appliances online from beginning to end. I made my order online and had simple question so I phoned your offices, was greeted by a very friendly operator who helped me and explained to me how the process would work. I then organised for my Washing Machine to be delivered the very next morning. The delivery guys were so friendly and helpful. They fully installed my Washing Machine and showed me how it worked and tested it to ensure there were no problems. When they left they took all the packing and rubbish with them. I couldn't be happier and will definitely use this company for any future appliances I am purchasing. Thank you so much for all your help!
, BRUNSWICK VIC