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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the Bosch Dishwasher SMU50E35AU
(10/19)
I did my due diligence and knew this was a quiet machine and that a cycle took a long time (>2 hours) so no surprises there and am happy with that. Install instructions were not very clear. Unless you do a hot wash and vent afterwards - the dishes etc remain very wet. I do miss a "bing" or something to tell me that the cycle is completed so I can open to vent. Still a massive improvement in cleaning ability and quietness compared to my old LG Andrew
(TANAH MERAH, QLD)
My only complaint is that the 45 degree wash is not ideal as the contents of the dishwasher were still wet following the cycle. 65 degrees is perfect though! Sally
(BONNER, ACT)
I like the machine, only issue is the fastest full cycle in the dishwasher is 2 hours 10 minutes. Other than that I have been very happy with my purchase Mia
(PARKLEA, NSW)
When delivered it rarely worked as panel behind start button was loose. Took over a week to get fixed. Now fixed it is very quiet and cleans well. Would buy again. Did buy extra warranty just in case. Walter
(QUEENSCLIFF, NSW)
The installation instructions are poor, they are only diagrammatic and very small (A2 Size) which makes the diagrams difficult to read. I had to download them and although these were bigger, it was a disruption that should not have happened. If I didn't have the internet it would have been much more difficult. mike
(FERNY HILLS, QLD)
Service Reviews - By customers who purchased the Bosch Dishwasher SMU50E35AU (10/57)
Show All
Great service. Easy to use web site and prompt and friendly delivery. Ordered Friday for delivery Tuesday. After delivery, I checked their web site and the price had been lowered by $20. I called and they immediately gave me a $20 refund. Fantastic.
I would highly recommend them. Andrew
(TANAH MERAH, QLD)
Was this review helpful to you? YesNo
Fabulous! Easy to place and order and prompt professional delivery. The delivery guys were fit, capable and friendly. Will definitely look to purchase again with Appliances Online! Thank you! Sally
(BONNER, ACT)
Was this review helpful to you? YesNo
Great service, fast delivery. Unfortunately I was unaware of the additional fee to install dishwashers as it was not an option at checkout therefore I did not order and installation. Had the option been available on checkout I would have ordered install. Mia
(PARKLEA, NSW)
Was this review helpful to you? YesNo
Quick, efficient and good value. Jane
(FOREST LODGE, NSW)
Was this review helpful to you? YesNo
Very disappointed first delivery not unpacked (freezer), second (dishwasher) couldn't be installed by the delivery man, second day same problem, took three days and three attempts. Glenda
(MIRANDA, NSW)
Was this review helpful to you? YesNo
Very happy with prices and service. Walter
(QUEENSCLIFF, NSW)
Was this review helpful to you? YesNo
Fantastic! Really easy to find what I needed and fantastic price and service. Very happy and will almost certainly use the site again. Ben
(PICNIC POINT, NSW)
Was this review helpful to you? YesNo
Excellent service, I ordered a dishwasher online Wednesday night and it arrived to my door on Friday morning! The delivery drivers called ahead to give us an approximate time and were very polite. Damian
(ST LUCIA, QLD)
Was this review helpful to you? YesNo
Excellent service - fast and organised! Plus great products! elise
(BLIGH PARK, NSW)
Was this review helpful to you? YesNo
I was pleased with the purchase procedure, I did mine on the phone. I waited for my invoice/receipt, it did not come as I was informed it would and eventually had to phone for it and did not receive any other documentation, just the invoice/receipt. This was a bit worrying as I would have thought the invoice could have been automatically raised and then sent or a summary email sent initially with the invoice/reciept following later. The rest of the service was great. mike
(FERNY HILLS, QLD)
Was this review helpful to you? YesNo
Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
Product Questions
Need to know more about the Bosch Dishwasher SMU50E35AU? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Seamless purchase and delivery"
Just a quick note to thank you for the seamless purchase and delivery of dishwasher received this morning. Its a real pleasure to have done business with you. Thanks. Gordon
, Hopetoun, WA
"High level of customer service"
I would like to take this opportunity to thank Appliances on line for their high level of customer service. I
had a dishwasher delivered this morning on time as promised. The two
delivery guys were prompt, friendly and extremely polite. This was my
first purchase from your company and I would have not hesitation in
recommending you to any future clients, family or friends looking to
purchase an appliance. The fact that it was delivered free of charge and
the driver took away the old machine was an absolute bonus. Keep up the good work. Carol
, Melbourne, VIC
"Super impressed, yet again"
We have been super impressed, yet again, with your service. Jannette
, Main Beach, QLD
"I couldn't be happier"
I just wanted to write and let you know how impressed I am with your service.
Within 25 hours of placing my order, my new Bosch dishwasher had been delivered, installed and the old one removed, taken away and there I was...standing in my kitchen admiring the gleam of the new dishwasher filled with anticipation and excitement at loading it up for the first wash!
THANK YOU, THANK YOU, THANK YOU - I couldn't be happier. The dishwasher is fantastic. And the fact that the process of purchasing one was made so effortlessly made the experience all the more satisfying.
I really want to make special mention of the helpfulness of Will - the gentleman whom I spoke to when I rang to enquire about dishwashers - he was courteous and honest in both conversations we had -he assisted in my choice - instilled confidence in going with Appliance Online and was never ever pushy. He arranged the whole thing and I'd like to thank him.
I also want to thank the delivery man, Jeremy - he was pleasant and very efficient. Upon installing my dishwasher he noticed I had a bracket missing from a shelf under my kitchen sink and he secured it for me! How kind. And he even cleaned up under the old dishwasher when he removed it - how nice. He did a great job.
Well there you go - 10/10 for service! And your website is good too - very informative.
I have told so many family and friends of your service, so expect future orders!!
Well done and have a good week,
Angela
, Panania
"Impressed with the communication and efficiency"
Im was very impressed with the communication and efficiency when I recieved my new dishwasher 2 days before Christmas. As well as the price being the cheapest i could find, they took away my old dishwasher with no fuss, installed my new one all done within around 10 mins. The driver was very polite and friendly.
Thanks for the great service. Suzanne
, Penshurst, NSW
$724
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Very disappointed first delivery not unpacked (freezer), second (dishwasher) couldn't be installed by the delivery man, second day same problem, took three days and three attempts.
