Customer Care Plan
Standard warranty
All Asko products come with a full Manufacturer Warranty. Note that you'll need the tax invoice from your
purchase to make a claim. If you lose your original tax invoice, please contact Asko who will re-issue it.
Commercial Customer Care Plan
If you're buying an Asko product that will be used in a commercial environment, the Manufacturer Warranty covers a maximum of the first 3 months only.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Your staff are a credit to the company"
Just to say thank you for the most proffesional way in which your company conducts itself, the dishwasher we purchased is fantastic, your staff are a credit to the company. We would also like to thank the delivery drivers one whose name was Toby for the effort that was put in to making sure the delivery was perfect, including the pick up of the old dishwasher, and yes Toby we always disconnect the old and try to make your job easier my friend, appreciate your efforts. To all concerned thank you.
Pauline
, Birkdale, QLD
"Very professional service"
Just a quick note to say congratulations and thanks on providing a very professional service. We recently purchased a dishwasher from you, and as our new house is currently under construction, your delivery team showed patience, flexibility and courtesy in allowing us to delay the delivery date on 2 separate occasions, due to building issues. Keep up the good work. We will look to you for future purchases.
Nirmal
, Yeronga, QLD
"Appliances Online is fantastic"
I think that Appliances Online is fantastic. It has a large range to choose from and not living close to major shopping areas, it is wonderful to be able to order online and have it delivered so promptly after placing the order. I will certainly be ordering from Appliances Online again.
Adriana
, Mount Victoria, NSW
"en fixed the problem in 2 days and had a new dishwasher delivered to us"
Hi There, Just wanted to say thanks to Ben who gave us great customer service. We had massive problems with the supplier of our dishwasher which went on for a month.. Ben fixed the problem in 2 days and had a new dishwasher delivered to us. Please pass on our thanks.
Mary
"Fantastic prompt service much appreciated"
Hi All
Many thanks for the Dishwasher it has arrived today. Fantastic prompt service much appreciated.
Elanie
, Australia
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