Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"WOW I AM IMPRESSED."
I am replying to this email to express my extreme pleasure and delight with
the service provided by Appliances On Line - from the time order to
delivery was a period of only 21 hours - machine delivered, installed and
rubbish and old machine all taken away - WOW I AM IMPRESSED.
I am impressed with the efficiency and ease of this transaction and the
pleasant nature of the Delivery Team. My whole experience with your
company has been easy and stress and problem free.
Thank you - I shall ring your praises loud and clear to friends and family -
it is wonderful in a time where customer service seems to be unheard of - to
find and deal with such efficiency. You promised and you delivered - Well
Thank you APPLIANCES ON LINE.
"Matched my best offer without any problems"
Linda J. Vaughan.
, FLINDERS PARK SA
Just wanted to mention a fantastic experience. You guys matched my best
offer without any problems, and promptly and professionally delivered
my washing machine the next day. Made the necessity of having to
purchase a new machine much less painful and i have already recommended
you to a number of family and friends.
"Fast, reliable and remarkably pain-free process!"
, Gordon, NSW
I just had a new front-loader washing machine delivered yesterday and wanted to let you know how pleased I was with every aspect of my purchase - the very competitive price, free delivery and removal of my old machine, the speed of delivery, the updates on delivery and the friendly and efficient delivery staff were all fantastic. It was a fast, reliable and remarkably pain-free process! I will definitely use applicances online again and will be recommending it to friends, family and colleagues.
"Old machine taken away all for FREE"
, Clifton Hill, VIC
WOW what a great service, we needed a new washer and my husband told me to go find one. Thought I would jump online and see what was around first. I found your site by googling and thought it too good to be true at first. Browsed the items, choose, ordered on a Sunday and it was Delivered installed and old machine taken away all for FREE by Wed. Absolutely fantastic, will recommend to all my friends. Thank you for making it so EASY
"The ease in which everything went was surprisingly superb"
, Erina, NSW
Yesterday I had a washing machine delivered to my house. The ease in which everything went was surprisingly superb. They called and advised a time when they would arrive, and arrived in that time frame..and the best part of all was being able to pay for it when it arrived...they even took away all the packaging and didn't leave me with it. Im really surprised at how quick, clean and easy the whole thing went.
Cheers to you online appliances.....
, ABERFOYLE PARK SA