Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"I was thrilled with the process, service and price."
I think Appliances Online is fabulous. My washing machine collapsed on a Monday morning, half way through a ton of washing. I went straight to appliancesonline.com.au, was happy with the price and the way the site handled the transaction. I received a phone call about delivery as promised. On Tuesday morning at the agreed time, two very nice men appeared, took the old machine, installed the new one and I was happily washing less than 24 hours after the old one stopped working. I was thrilled with the process, service and price.
"The best by far of any company"
, Canterbury, Vic
A special thank you for your prompt and friendly service. It was only twenty hours from the time I placed my order for a new washing machine to when I was doing my first wash in the new machine. The Team done a great and friendly service from ordering to delivery and setting up. This is the best by far of any company that I have ever dealt with. Thank you again and keep up the good work, also it was good that we were able to pay COD. This saves any worrying about security of using Credit cards over the internet.
"Easy to use"
, Perth, WA
Very easy to use and compare products and pricing.
"Excellent service Good price easy free ordering "
Appliances Online Customer
Just brought a front load washing machine.Excellent service . Good price; easy free ordering .For someone that doesn't like using computers and the internet I;ll be back. will never shop in the big electrical stores again . To exhausting listening to the salespersons garbage , you have all the info and reviews at hand.Thank you muchly highly recommend you. Already spreading the word.
"Most professional company I have ever dealt with"
Appliances Online customer
To the team of Appliances Online. From phone order right to delivery, of Appliances Online, thank you very much. You are the most professional company I have ever dealt with, from keeping me informed of the delivery date and its approximate time of delivery. From placing an order at 3.00pm, I received my washing machine by 12.00noon the next day, less than 24 hours turn cycle. Congratulations for an excellent, fast and efficient service. Please keep it up and maintain your standard. I have already recommended one friend to buy their appliances from Appliances Online and I will continue to recommend for you. You would think I have an interest in your company.
, North Rocks, NSW