Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"I was shocked at how much I could save"
I want to say how happy I was to deal with Appliancesonline,
I was a bit hesistant at first, being an online site, but
after comparing the prices online to the retail prices such
as ****, I was shocked at how much I could save. I
ordered the stovetop one day and got it at 1 pm the very
next day! Thankyou for such a smooth and pleasant
transaction, will definatley buy again and recommened to
others, Very Impressed, Thanks Again!
"Delivery guys who did a wonderful job installing and removing"
, Woy Woy, NSW
I wanted to let you know that the end-to-end purchase and delivery/installation customer experience with Appliances Online has been exceptional. I will be recommending your organisation to all of my colleagues and friends. Special thank you to the delivery guys who did a wonderful job installing and removing my old washing machine. They were incredibly professional, timely and assisted me with all my questions. A job well done!
"his is the second order my husband has made with your company"
Appliances Online Customer
Thank you very much. This is the second order my husband has made with your company and the service has been excellent. We will definitely recommend your company to our friends.
"Prices are so much cheaper"
So happy with appliances online. I bought a fridge on
Tuesday night and it was delivered from Sydney Thursday
morning and i live 6 hours away. Item arrived in brand new
perfect condition. Prices are so much cheaper too! Will
definitely be dealing with this company again. Thanks!
"Courteous, friendly and professional"
, Bega, NSW
What a great experience. I work 7 minutes from home, your guys called me in the morning, then 20 minutes before arrival so I could shoot home, empty the old fridge. There were problems fitting the fridge through the doors so your sub contractors made a plan through the back of the house. Please commend them. As sub contractors, they did your brand good. They were courteous, friendly and professional.
I really valued the whole process including professional delivery, and removal of packaging material.
, Melbourne, VIC