Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Delivery was cheap as well"
Appliances online r the best n cheapest site i have come across..their communication is the best! I bought a frontloader washing machine n saved about $200.00...i ordered it on a wed night n got it on the sat morning...n seem that i live in Broken Hill i think that is just fantastic! n the delivery was cheap as well...WELL DONE GUYS N GIRLS U HAVE 1 VERY HAPPY CUSTOMER N I WILL BUY AGAIN
, Broken Hill, NSW
Can you please pass onto your Manager that I have been sooo impressed with
the follow up, and men that just delivered and installed the new washing
machine? They were so efficient!
There will be no hesitation in the future when it comes to ordering new
appliances from Appliances Online.
"Problem free easy to recommend."
, Neutral Bay
Had my washing machine delivered today, drivers were fantastic and on time. Was a little nervous placing an internet order and phoned yesterday to check on delivery - very helpful and reassuring assistant on the phone ! Love my new machine !! Problem free easy to recommend.
"Good no nonsense advice"
Appliances Online Customer
Thank you for amazing service from the beginning to end of the
transaction. I was told if the item was in stock and ordered the before
2.30pm most likely it would be delivered the next day. Yes it was true
and I even asked if they could deliver before 12 and they did. I like
the 2 hour window. No issues at all. The person on the phone offered
very good no nonsense advice. Thank you for my washing machine Bosch
6.5. I love it and could not fault your products/service/delivery and
"The delivery guys were fantastic"
, Lewisham, NSW
I bought a lg washing machine from appliances online, payed for it on the tuesday, it was delivered by 9 am thursday morning. the delivery guys were fantastic, set my new washing machine up, took the old one away and also took an old fridge that i had in the garage aswell. have already recommended appliances online to my friends and will definately be back next time i need to purchase an item
, Salamander Bay, NSW