Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it. Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Electrolux, Westinghouse and
Dishlex dishwashers come with no commercial warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"For one of your delivery men to meet me on his way home"
Dear John, thank you very much for arranging for one of your delivery men to meet me on his way home so that I could take delivery of a dryer the same day. There are very few people who care enough about customer service these days. Word of mouth can often be the best form of advertising and you can be sure that I will recommend you to anyone looking for appliances. Thank you again.
Julie
"Your prices are extremely competitive"
I recently purchased a Fisher & Paykel tumbledryer from you and just wanted to say how happy I was with the service we received. Your prices are extremely competitive, and I was very impressed with the speed that you delivered our order. The driver phoned beforehand, was there when he said he would be, and put the dryer exactly where we wanted it. Excellent service, and I'll definitely be using you again!
Vanessa
"We cannot express how impressed we were with the service"
We recently purchased a washing machine and dryer from AO. We cannot express how impressed we were with the service, delivery and installation. It was just superb. Brett and Sean, the delivery men, were fantastic, very helpful. We will recommend your site to everyone we speak with from now on. We just wish you sold TV's as well.
Paul & Silvana
"My appreciation for the great service I had from Appliances Online"
I would like to pass on my appreciation for the great service I had from Appliances Online during my recent purchase.
We found your site from a link in www.doorone.com.au while deciding which dryer to buy.
We ordered the dryer on the Sunday and nominated Monday as the delivery day, with Tuesday as the alternative. We didn't really expect delivery on Monday, but received a very apologetic phone call to say it couldn't be delivered until Tuesday. It arrived safely on Tuesday, the delivery persons followed our instructions exactly.
Please pass on our thanks to all concerned for a seamless purchase.
Leanne
"New repeat customer"
Quick, easy, straightforward. I wish all ecommerce sites were like this. Well done. you have a new repeat customer.
Kelly
, Elsternwick, VIC
Your delivery location is:
Brilliant service. Fast, efficient and low cost.
Great service. Minh very helpful when requested dryer was not available. Delivery men were courteous and efficient.
