Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"What a fantastic way to shop"
Hello. I just bought a mini washing machine from Appliances online and
just want to say what a fantastic way to shop the price was great the
delivery guys were fantastic.
Appliances Online Customer
, Australia
"Great product, great price, super fast service"
Great product, great price, super fast service, delivered on the day which suited me. Delivery men were very fast and efficient, took the old machine and all the packaging. Never had this sort of service in my 64 years. wow wow wow
Susan
, Erskineville, NSW
"Even test-ran the washer"
The men delivered my vacuum and Simpson washing machine this morning. Am writing
to say THANK YOU - this is a great service. I love the way there is no
packaging, and Andy even test-ran the washer. Very happy indeed. Thanks heaps!
Roger
, Balgowlah, NSW
"Great prices and fantastic service"
I made a purchase from your company for the first time last week and I just wanted to say keep up the good work everything was as promised what an easy way of shopping great prices and fantastic service topped off by a free delivery service that actually comes when they say.Thanks to all concerned.
Tracey
, Point Clare, NSW
"Handled so politely and efficiently"
To Appliances Online
Just writing to thank you for the professional manner in which you handled my order for my new washing machine.
From the first contact I had over the phone, which was handled so politely and efficiently, to the delivery which arrived as promised and installed efficiently with the removal of my old machine, I thank you.
It was a pleasure dealing with friendly and competent people.
If I need any new appliance I will definitely purchase it from your company.
Thank you.
Lynette
Your delivery location is:
Using Appliances Online was an easy, painless experience - I was concerned about making a big purchase online. However, they were cheaper than the local big stores, and I had read a lot of positives on online forums about their delivery service and that they would return and replace it if something was wrong. The delivery guys were fantastic and extremely careful about my house and the delivered goods. All round I will definitely use Appliances online again without hesitation.
