Customer Care Plan
Standard warranty
All GE products come with a full Manufacturer Warranty. Note that you'll need the tax invoice from your
purchase to make a claim. If you lose your original tax invoice, please contact Asko who will re-issue it.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Delivery guys were cheerful, careful and courteous"
We were very happy with your service on our recent order. Contact was excellent
in that we were given an accurate time zone of delivery when other
suppliers have had us hang around the whole day for a delivery 'sometime'. The
delivery guys were cheerful, careful and courteous. We will definately be using
Appliances Online again.
Robert
, Tallebudgera Valley, QLD
"Such an easy time from start to finish"
Hi I rang yesterday, arranged to buy a fridge/freezer and washing machine and they are here already! It has been such an easy time from start to finish, I just wanted to congratulate you on a seamless service. The delivery guys were great as well.
Annie
, Surrey Hills, VIC
"Thanks again to the two installers for a job WELL DONE. "
Our refrigerator arrived today. Our thanks go to your men, Jimmy and Steve, who were very professional and careful in installing our new and removing our old fridge. This was not an easy task, as we were up several steps and space was very limited. Thanks again to the two installers for a job WELL DONE.
Sherring
"Could not be faulted"
I recently bought a refrigerator from your company. From the very beginning I was delighted with the service and prompt responses that I received. I would recommend your business to anyone.
I would particularly like to mention the excellent, professional and friendly delivery staff. From the phone call to the on-time delivery and friendly greeting, they could not be faulted. For the way they removed the old fridge to the installation of the new one, they showed great care and thoughtfulness. Unfortunately I do not know their names but I would like to pass on my thanks and appreciation. They are both excellent representatives of your company. We will not hesitate to use your excellent business again.
Alan
, Gerringong, NSW
"Best price, fast and fantastic service"
We bought a Westinghouse side-by-side on Wednesday and had
it delivered and installed by 10:30am Thursday.
The telephone support when I rang about a problem was superb
and fast. And the delivery guys were FANTASTIC.
The delivery guys wrestled the huge old fridge down the
stairs, took the doors of the new fridge to squeeze it into
the room it was going into, put it all back together and
took all the packing with them- 30m for start to finish.
Best price, fast and fantastic service I couldn't be happier
with Appliances Online.
Thanks!
Jeremy
, Ultimo, NSW
Your delivery location is:
