Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Good old fashioned service from sale to delivery"
Good old fashioned service from sale to delivery. Hard to believe In this day and age?? Happy with product and civility. Will check this site for future purchases of appliances.
"Appliances Online is the best way of buying appliances"
Appliances Online Customer
I'm convinced Appliances Online is the best way of buying appliances. They are cheap, delivery to my area was free - and they picked up and disposed of the old appliance I was replacing. Their delivery guys are good - they let you know when they are on their way, allowing you to still go to work and just pop home when you need to (to receive the delivery). I'm only using Appliances Online from now on for all future appliance purchases.
"Lower price than in retail stores"
, Kenmore, QLD
Very good delivery, fast and excellent service. Items received brand new in packaging as described. Thank you Michael and David with all your fast replies to my emails. Excellent service online. Effective service and recommended to everyone who likes to buy new appliances and very good brands at a lower price than in retail stores. Easy to make business with AppliancesOnline.com.au! Recommended!
"The prices are excellent"
Appliances Online Customer
, Brisbane, QLD
The site was very easy to navigate, and the prices are excellent. I did find i needed to contact customer service via phone to make a small amendment to my order, and found the operator really helpful & friendly. excellent!!!!!
"You are to be congratulated"
, Gerringong, NSW
I'm not sure who to address this to, but I just wanted to add my sincere thanks to Appliancesonline for the service I have received from your company. I have now purchased five products from your company and I am still amazed at the speed, efficiency and personal service I received. I had to change part of my order over the phone and your representative could not have been more helpful. It is rare to get such good service from any company nowdays and you are to be congratulated. I cannot commend you highly enough and wish that every company was as easy to deal with. I have recommended you to all of my friends.