Customer Care Plan
Standard warranty
All Asko products come with a full Manufacturer Warranty. Note that you'll need the tax invoice from your
purchase to make a claim. If you lose your original tax invoice, please contact Asko who will re-issue it.
Commercial Customer Care Plan
If you're buying an Asko product that will be used in a commercial environment, the Manufacturer Warranty covers a maximum of the first 3 months only.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Blokes were top notch"
Great Site, Great Company. No worries This end. Ordered on
Wednesday Arrived as stated Friday. Delivery was as Smooth
as. Blokes were top notch. Great experience. Will certainly
do business again! Thanks for a brilliant Site.
Dean
, Richardson, ACT
"Great website and the great service"
I just wanted to say thanks for a great website and the great service we have received in the delivery of a cooktop and wall oven. While the delivery was delayed by a day this was not a problem as I was informed promtly and so was able to make alternative arrangements, so no problem at all. The delivery guys were great, polite, careful and on time and of course another member of your team, I believe his name is Sam... hope I got that right!, was really helpful when I spoke to him on the phone, all in all, you guys are great, well done, my thanks sincerely, hope you all have and a wonderful Christmas and I shall look forward to shopping with you again.
Glenn
, Wantirna South, VIC
"Drooling over all my lovely stuff!"
Hello. My appliances have arrived and I am delighted and very impressed with the service! Will certainly be recommending your website. And it's my birthday today as well, so I’m sipping bubbles and drooling over all my lovely stuff! Thanks
Delma
, Cooma, NSW
"A new experience for me and they made it a very pleasant one"
Your delivery men have just brought my gas stove right into the house and I am pleased with the appearance of same. I will now have my Plumber install it. I wish to register my thanks to Campbell and Colin who helped me through the electronic maze in purchasing it., a new experience for me and they made it a very pleasant one with their patience and assistance. Many thanks to all.
Wilma
"Communications, service are second to none"
Just a quick note to say that the ordered cooker was delivered as advised, and the old cooker removed. Many thanks for your assistance with everything – the potential glitch re delivery was handled very quickly and professionally – very much appreciated. I will certainly recommend your business to others – price, professionalism, communications, service are second to none. Please pass on my appreciation to all concerned. Many thanks.
Owen
, Lower Belford, NSW
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