All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Product Reviews (5/15)
By customers who purchased the
600L Electrolux 4 Door Fridge EQE6007SB
Average Rating -
We have only had the fridge for a few weeks, so I can't comment on long term performance. The fridge looks great and has so much more room than our old one. I especially love the freezer drawers which work really well for us as a family. This is a very big fridge, measure the space carefully, both where it will go and how you will get it in. We did measure carefully but still had to take some of a fence down, an external door off and the skirting boards in the space for the fridge. Plan well. JohnJerrabomberra, ACT
Fantastic product, quiet and huge! The single best thing about it so far is the lack of compressor noise. It also freezes quickly and maintains temperature without much fluctuation. It really is a case of you get what you pay for! JohnTascott, NSW
I was quite nervous about using an online business which I had not previously heard of but chose you because other businesses in my area did not have my product in stock. I was extremely pleased with the experience. I had a large fridge delivered and discovered that it would not fit through my doors as the previous tenant had lost the keys to our rear bi-fold doors. The delivery guy was superhelpful, delivering the fridge into my garage and returning a few days later after the locksmith had been to unlock the doors. NicoleMALVERN, VIC
Apart from the mix up in delivery of our fridge, and our delivery not being made possible on the agreed day because our appliance wasn't loaded, everything was great. We were a little annoyed that we had gone to the trouble of shifting out old fridge out the day before the agreed delivery date, and then had to go all weekend without our new fridge. TheresaGARDEN SUBURB, NSW
Great service - very helpful sales staff on the phone, easy to place the order online, best price by far, and the delivery guys were amazing. Completely unpacked the fridge, undid all the packaging, even the sticky tape holding drawers in place. Friendly and helpful. We will be buying an oven soon and will be back! AdvancePADDINGTON, QLD
Extremely happy with the service. The delivery drivers were excellent and all rubbish was removed and they placed my fridge exactly where I wanted it. Their prices are great and I am so happy that I am now a repeat customer. CarmelKurrajong, NSW
Great service - We have had three separate orders from Appliances online and delivery was as always on the day requested. There was only one occasion where we had to call at 11am to confirm our delivery time. JacksonDARLINGTON, WA
Need to know more about the 600L Electrolux 4 Door Fridge EQE6007SB? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
"Friendly delivery guys"
Thanks for the speed of your service, had new fridge inside 48 hours, no rubbish to get rid of and very friendly delivery guys. Will definitely reccomend and use your service again. Suzanne
, Tarneit, VIC
"Best price and fantastic service"
Hi. Just wanted to express our thanks at your service and support. We have used Appliances online previously and were impressed at that time. This most recent purchase has confirmed our initial experience and thoughts. Not only did you price match (and better) a competing offer, but when we called after the prompt delivery to indicate some damage done to the fridge by the contract delivery team, a replacement fridge was delivered within 2 days, no questions asked and many apologies given. Best price and fantastic service - youll hear from us again at the next whitegoods purchase needed. Dino
, Bentleigh, VIC
"Cheap, easy delivery and great communication!"
Once again I am over the moon with my experience with
Appliances Online!!! From go to whoa it is always sooooo
Cheap, easy delivery and great communication! Thanks again!
I will be back!!!
, Cannon Hill, Qld
"Prices are alot better "
Quickest and easiest way I have spent $2000 in a long time. Prices are a lot better than supposed electrical discounters. Even with delivery it is cheaper. Thank you. Robert
, Roxby Downs, SA
Received my new fridge this morning and am so happy I purchased it through appliances online. Tony rang last night to let me know he would deliver between 7-8am, and they did. I love it when people are on time. Then they installed it and took away the rubbish. Champions. Thanks so much you have made the whole moving house experience easier, 1 less thing to worry about. Thanks Tony and appliances online. Appliances Online Customer
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