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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the 5kg Front Load Euromaid Washing Machine WM5
(10/69)
I have never owned a front load washer before and was a wee bit worried about its performance. Not anymore, this washer is just fantastic, my clothes come out very clean and very, very soft. Highly recommend. MOLLIE
(Campbelltown, NSW)
A great little machine. Excellent for apartment living. Looks good, not too noisy and compact! Heats its own water and uses it efficiently. Takes longer than a top loader, but not as slow as my last much more expensive, well known brand washer/dryer. Fantastic to know that Euromaid is also an Australian company. LOCHLAN
(NORTH MELBOURNE, VIC)
Machine has a good selection of modes and is all very straight forward and easy to understand - the various express wash functions are a great idea. The drum size is a little on the small side when it comes to washing linen, but for regular washes of clothing in a 2 person household it suits perfectly! Dominic
(Ultimo, NSW)
Very easy to control the temperature of the water and the machine electronically informs users of the amount of time the wash will take. Love the hand-wash option, as clothes come out really soft! Shi
(Marsfield, NSW)
Washing machine is great. Only slight issue is that, unless I leave the door wide open to air it out after it's finished a wash, it develops a really strong stale water/rubber smell. India
(Sydney, NSW)
Service Reviews - By customers who purchased the 5kg Front Load Euromaid Washing Machine WM5 (10/167)
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I am very happy with Appliances Online, good prices, great service, fast delivery, and a pleasure to deal with. Will definitely shop with them again :) Deborah
(Nowra, NSW)
Was this review helpful to you? YesNo
Great selection, affordable prices, free delivery and the very best of service. I am a senior citizen and I could not undo the taps of my old washing machine. No problem to the guys from Online Appliances, they did this for me, took away the old washer and completely installed the new one. With that sort of service I will not be buying elsewhere. MOLLIE
(Campbelltown, NSW)
Was this review helpful to you? YesNo
During the last twelve months I have bought a refrigerator, two washing machines and one dish washer from Appliances Online. The company is amazing, best prices, wide range of whitegoods to choose from, prompt delivery, free installation and to cap it off they remove the old appliance. My mother in law needs a new refrigerator. Who will we buy it from? Appliances Online of course...! LOCHLAN
(NORTH MELBOURNE, VIC)
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The website is user-friendly with an easy step-to-step process to follow. No problems encountered! Shi
(Marsfield, NSW)
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I think they have great prices, great products and deliver very quickly. India
(Sydney, NSW)
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This is the first time i have used Appliances Online. Excellent service , very surprised , so much better than i thought it would be buying online Robyn
(Quakers Hill, NSW)
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Fantastic site and service! Ordered one day and delivered the next! Will definately use it again! And have been telling all my friends about it!! Sarah
(Prahran East, VIC)
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Fantastic easy way to shop and the price was brillant. Lisa-anne
(Merrimac, QLD)
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Easy to navigate around website, payment & arranging payment was easy, said they would deliver at a certain time and they did. No complaints. Kylie
(Holt, ACT)
Was this review helpful to you? YesNo
Very happy with service, great that you get a call with an approximate time and one hour before arrival. Will definately use this service again Madeline
(Bondi Junction, NSW)
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Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
A The cottons wash takes between 1:45 and
2:30, depending on the temperature setting. There is a Daily Express
cycle for lightly soiled items: it takes a minimum of 37 minutes on the
cold setting.
A I have this machine at home and I can put 2 cotton queen sized sheets (one fitted) and 2 pillowcases in without a problem. There is also room for a few other small items.
Need to know more about the 5kg Front Load Euromaid Washing Machine WM5? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Thank you very much for saving me from a week of dirty laundry"
Hi, I wanted to write to thank you for the speedy service I received yesterday. I placed my order at 11am Monday, and called to check on the expected delivery time for the Wednesday. It was expected to be in the middle of the day which didn't suit as I had to be at work. Instead of waiting until my next day off (Mon), your helpful staff member arranged for my washing machine to be delivered that afternoon and within 4 hrs from placing my order I was using my newly installed washing machine! Thank you very much for saving me from a week of dirty laundry! Stephanie
"Excellent service and will shop again!"
The whole experience was painless from ordering, payment and delivery. Delivery occurred just as was explained on the web. I was hestitant to buy such a large purchase online but reviews and blogs indicated the company was good. It took away the hassle of haggling instore with sales people and all the extra requirements - delivery, removal of old machine and connection was all included in the price and offered upfront. Excellent service and will shop again! Jennifer
, Carina, QLD
"Terrific after sales services"
Just saying thank you for terrific after sales services; my washer was fixed in 48 hours by a local contractor under your excellent extended warranty system Ann
, Cooran, QLD
"Very nice gentleman who delivered it"
Hi,
Thank you for the delivery of the Samsung Front Loader - very nice gentleman who delivered it. He said you also have laundry tubs? which section do I look in? Do you also sell Video & DVD Players? Thanks again, cheers Gina
"Thanks Appliances Online!"
Appliances Online is a great way to purchase high quality products at very low prices. I recently bought a top of the range washing machine for the best price I could find, delivery was included, and to make things even easier, my old washing machine was taken away, saving me time and effort. Thanks Appliances Online! Ian
, Elwood, VIC
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