Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Great site, great service and Love our new washer, now looking for a dryer. Thank you!
"Incredibly efficient service!"
, Dulwich Hill, NSW
I want to compliment Appliances Online & Staff for your incredibly efficient service! Two days ago I ordered a dryer on line and it was delivered yesterday with my old one taken away free of charge! Your website and ease of ordering online and the delivery service was fantastic. I can't stop telling everyone about your great prices and extremely efficient service. Thankyou so much
"Amazing service and good prices"
, Glenelg East, SA
I must send a thank you to your company. Never before have I received such amazing service, delivery within the blink of an eye, appliance installed and packaging removed and to top it off, my old dryer taken away as well. Your delivery men were delightful and nothing was a problem for them. A big thank you and believe me I will shop with you again in preference to anyone else.
Keep up your amazing service and good prices!!!June
, North Willoughby, NSW
"Quality product in stock"
I just wanted to say thank you. Thank you for a user friendly website; for being open on your website about who you are and where you can be found; for the ease of payment; to Jamie for the courtesy call about delivery; to the delivery guys for being friendly and efficient (and on time)and; for having a quality product in stock and ready for delivery. You will be our first stop next time!
"Old fashioned SERVICE!!!!!"
, Bowral, NSW
Hi folks, I have just had a bit of old fashioned SERVICE!!!!! Bought
a dryer from ApplianceOnLine and got service from start to finish. Not
only did their price beat everyone else, free delivery was next day and
they phoned to let me know a 2 hr. time slot and turned
up.............on time!!! It was all so easy. A change nowadays and thought I would share it
with you just in case you are in the market. Highly recommended.
, Beaumaris, VIC