Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"thanks for the prompt delivery"
Just to say a quick thanks....fridge is already here and working... a huge thanks for the prompt delivery...
"Takeaway of old appliance at competitive price"
Many thanks for prompt, efficient & mannerly delivery of new refrigerator & takeaway of old appliance at competitive price. Compliments to all for excellent service.
"Even with the price alone Appliances Online wins out"
, Vermont South, VIC
So my fridge and microwave have just arrived and been installed by two lovely staff! I had to get online straight away to convey my thanks for a completely hassle free experience. We ordered the fridge and microwave at about 2pm yesterday and by 10.30am next day they are already at home in our kitchen! Even with the price alone Appliances Online wins out, add to that, a great range of products, a site easy to navigate, fast, cheap(free!), convenient delivery AND installation PLUS removing your old appliances and you simply can't go wrong! To top it off, the whole service was conducted with complete professionalism. We couldn't have asked for a better service, we will recommend and we WILL be back!! Thankyou!
"Punctual, very careful and very polite"
, North Carlton, VIC
So happy with my experience with Appliances on Line.....
Streamline......and the delivery guys were punctual,very
careful....and very polite.. would certainly recommend u yr
"Everything about this transaction was excellent"
, North Parramatta, Sydney
Thank you. Everything about this transaction was excellent.
The cost of the appliance, the information I was given by phone, the email setting out the delivery date and possible times, the morning call, and the incredible and courteous service by Andrew and Gary with the delivery and removal.
In future, I will nerver buy an appliance any other way.
, McMahons Point, NSW