Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Driver took all the packaging and old fridge away without being asked to"
Great service - ordered fridge and it was delivered two days later - driver took all the packaging and old fridge away without being asked to - would use website again and recommend it!
"We so appreciate the extra effort you and your manager put in"
Appliances Online customer
Hi John, Just a short note to thank you soooooooo much for your help with our fridge. What a drama it all ended up being! Who would have thought when I first placed the order it would become such a saga. We so appreciate the extra effort you and your manager put in to get us something asap. Believe me it was a long 3 & 1/2 weeks with a tiny bar fridge!! And the new one could not have arrived on a better day - Saturday being so hot we were actually able to have ice-cream and icy-poles. Very excited children as you can imagine. You were great at keeping me up to speed with what was or wasn't happening which was greatly appreciated. Believe me we'll be using you again (I'm measuring up the space for a dryer as we speak!). Thanks and have a great week.
"Everything was awesome"
I just received my fridge, 30 min ago and now that's all done and the worry is behind me I'd like to let you know that...
This is the first time I used Appliances Online and I'll be using you again. Everything was awesome: website is user friendly, staff over the phone was very helpful as well as the two delivery guys. Thanks heaps.
"Purchase was a pleasure"
, Spring Hill, QLD
My fridge purchase was a pleasure from start to finish, Definitely use this site again.
"Thank you all for the great service you supplied"
, Kurnell, NSW
I have to thank you all for the great service you supplied. I am an elder lady and am so relieved that the installation of my new fridge was so hassle free. Both *** and *** **** **** told me they would take my old fridge away for a fee. However, they would not guarantee that they would take the new fridge out of its box for me, as this would depend on the carrier’s time schedule. What good was a new fridge in a box to me if they took my working one away? Sadly, I remembered the trouble I had getting a new TV out of its box etc., so how was I going to manage a huge fridge? If I had of known of your wonderful service, I would have replaced my very old fridge years ago.
A very Happy Customer.