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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the 4kg Omega Dryer OCD40WA
(9/9)
Average Rating -
Great light weight dryer, doesn't take up too much space. Unfortunately the lint filter is ridiculously awkward and time consuming to take apart and empty after each load. Bethany
(Wanniassa, ACT)
Best price on a European appliance that works very well and dries clothes very quickly. Also fit on my existing bracket. Very happy! Marina
(Clarinda, VIC)
Manual was not clear resulting in me calling the product in as faulty whereas this need not have been the case.
Regards Christopher
(Maroochydore Dc, QLD)
The Omega/Smeg dryer is sturdy and efficient from my observations so far. It is a quality product and stands out in it's class. Judith
(Southport, QLD)
Dryer works OK, but beware of the wall mounting kit. The instructions say you can mount it 50mm below a ceiling/cupboard, but you need to allow more like 150mm if you want to actually be able to get the dryer onto the mounts. Liana
(Canterbury, VIC)
This dryer does its job and was well worth it for the price. The user interface is pretty badly designed but its function is so simple that you can't go too wrong. Also the lint compartment is ludicrously fiddly and annoying to empty. However it gets the nappies dry and that's what counts for us at this point! Abby
(Fitzroy North, VIC)
The dryer is just great. We had a space problem and it was the only dryer on the market that fitted the dimensions that we required. It would be an excellent product for caravaners as it is small and light weight. The dryer does an excellent job and appears to be of an excellent quality.
Well done appliances online. We will recommend them to all our friends! SALMON
(Heathmont, VIC)
Service Reviews - By customers who purchased the 4kg Omega Dryer OCD40WA (10/23)
Show All
Great service - prompt delivery. Bethany
(Wanniassa, ACT)
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Great service, easy delivery and good product. Christine
(Clovelly, NSW)
Was this review helpful to you? YesNo
Great shop, lots of variety! Agnieszka
(Redfern, NSW)
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Works well. No Problems. Warren
(THIRROUL, NSW)
Was this review helpful to you? YesNo
Value for money. Efficient service. This is the second time I have ordered. The first experience was not as good. The plumber did not install the dishwasher properly. He had to come back and do it again. Kevin
(PYRMONT, NSW)
Was this review helpful to you? YesNo
I was very disappointed with the delivery service. I waited around at the appointed time and the man was two hours late. He offered an excuse which I thought spurious and when he said he was looking for my number at the end of the street he was still twenty minutes in arriving, I wasted most of of the day and was not at all impressed. Robert
(CONCORD, NSW)
Was this review helpful to you? YesNo
I had a pretty good experience with Aplliances Online. Most things listed on your site are definitely cheaper than going into an actual store. Free delivery is definitely a plus. The delivery guys were super friendly and the order came roughly on time. Sze
(Cheltenham, VIC)
Was this review helpful to you? YesNo
Delivery and installation went well. Georghios
(Bexley, NSW)
Was this review helpful to you? YesNo
Great to deal with and the cheapest around - and delivery was prompt, on time and convenient. cliff
(Elwood, VIC)
Was this review helpful to you? YesNo
excellent convenient way to shop alicia
(Burwood, NSW)
Was this review helpful to you? YesNo
Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
Need to know more about the 4kg Omega Dryer OCD40WA? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"You cant beat free delivery "
Thank you very much for your wonderful modern online-outlet with old fashioned customer service. This has been the easiest white goods purchase I have ever made. Call received prior to delivery as requested, and arrived nice and early. The driver offered to discard all packaging if I wanted (which he then did happily), and removed my old machine. Love the traditional option of COD. What more could a customer want? I will definately purchase from you again as need arises, and will certainly refer your store on to others. You cant beat free delivery, free removal of old equipment, competitive pricing, ease of shopping from home (not dragging 2 kids to different stores), and delivery people whom are professional and courteous. Shopping with you online also gives the added benefit of comparing multiple outlets prices easily, plus doing product review searches before choosing a product. Allows a more informed decision making process. A.O. demonstrated time and time again your rea Chris
, Caroline Springs, VIC
"A very good price....Happy customer."
The service could not be better the dryer was delivered on time with an extended warranty and at a very good price..Happy customer. Sharon
, Fairfield West, NSW
"The prices were incredible"
I understand why **** is complaining. He cannot possibly compete
with someone like Appliance Online. Your website was easy to navigate
and provided all relevant specifications for products, as well as
detailed photos. The prices were incredible, and the delivery staff
arrived on time and were very courteous and efficient. It was LESS THAN
24 hrs from placing my order to having my new dryer unpacked and the old
one removed. And I get all this knowing that I am still supporting an
Australian company.
Craig
, Malvern, VIC
"From start to finish - terrific service "
Thank you so much for the easy transaction and installation of my new dryer. From start to finish - terrific service. I will be recommending you to all my family/friends. I was particularly impressed with the installation & removal of the old dryer - terrific.
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee
, Hope Island, QLD
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I was very disappointed with the delivery service. I waited around at the appointed time and the man was two hours late. He offered an excuse which I thought spurious and when he said he was looking for my number at the end of the street he was still twenty minutes in arriving, I wasted most of of the day and was not at all impressed.
