Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"thanks for the prompt delivery"
Just to say a quick thanks....fridge is already here and working... a huge thanks for the prompt delivery...
Julie
"What more could you ask for?"
Good price and great customer service, delivered exactly on time by cheerful staff...what more could you ask for?
Heather
, Summer Hill, NSW
"The price and delay were less than the local stores"
I shopped online since I was after a left-hinged fridge, and the local stores had nothing to offer and had fees and long delays to order one in. Ordered from Appliances Online, and although the fridge I originally ordered was out of stock, the price and delay were less than the local stores. A few days later I notice a better left-hinge fridge is on sale and in stock on Appliances Online, and they were happy to switch my order to the better model for no extra cost - The fridge was delivered within a couple of days. Great stuff.
Greg
, Noranda, WA
"Thank you to everyone I dealt with when buying a fridge"
Just wanted to say thank you to everyone I dealt with when buying a fridge.
Your service was wonderful, your staff always friendly, polite & a pleasure to deal with.
The fridge was a surprise birthday present for my daughter & she was so surprised she tried arguing with the courier that it wasn't for her! Dont need to say how excited she was.
I work in retail & you always hear when a customer is unhappy but rarely hear back when they are happy so i just wanted to wish you all a merry xmas & thank you all again.
Robyn
"The price was the best I found"
Just wanted to say a big thankyou for the recent delivery of a fridge.
The price was the best I found, the service on order on the phone was
excellent and the delivery guys went above and beyond especially
removing a 38 year old heavy fridge. They were friendly and very
helpful. Have recommended you to all my friends and family and will
definitely use again next time I need an appliance.
Barbara
, Vermont, VIC
Your delivery location is:
Very happy with my purchase, good product, very efficient company to deal with. Many payment options, friendly and helpful staff. Will recommend to all my friends. PLUS! Cheaper than any other company. Thank you so much Dee.
