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115L Lemair Bar Fridge RQ115M
Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax invoice from your purchase to make a claim. If you lose your original tax invoice please let us know and we'll re-issue it. Note that most small appliances have no "in-house service". If your appliance requires servicing you will be required to take it to your nearest approved service agent. These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required for repair of goods that suffer mechanical or electrical failure within Australia, for a period of up to 3 years outside the term of the standard manufacturer's warranty. (Subject to some brief terms and conditions ).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Q Does this model have a freezer door? Is it suitable for freezing food, not just ice?
Asked by Prudence (30/04/2010 10:13:05 AM)
A There is no bar fridge which has what I would describe as a good freezer. None are frost free and they are not good for any long term food preservation. They can usually only freeze ice, and even have trouble freezing icecream. This particular model does have a small ice compartment.
Q Can the door be made to hinge on the left?
Asked by Susan (25/03/2012 10:34:10 PM)
A I've just spoken to a representative at Lemair who explained that it is possible for the customer to change the side of the hinge, which should be fairly easy to do. You do not need anything extra for that.
Q Does the freezer compartment have a door/flap?
Asked by Gina (6/06/2010 11:33:55 PM)
A The RQ115M's freezer compartment has a flap.
Customer Testimonials"Very prompt"
We are very happy with the service, you were very prompt and delivered the requested date. Thanking You
Mary , Keilor, VIC
"Guys who delivered my freezer were very nice which is unusual these days"
I would really like to thank you for the great service I received, the guys who delivered my freezer were very nice which is unusual these days and I will pass on to my friends and family about the store and the service Thank you so much.
"Good, clear website, great price"
Very happy I googled 'freezer' and discovered your service....will use your company for anything else we need as time goes on...and recommend you to all. Pleasant interaction on phone and internet...good, clear website,great price, no hassle with delivery (even delivery man very helpfull), removal of old unit and packaging....so much simpler than slogging around retail outlets wasting time and being made to feel almost an inconvenience! Thankyou and I hope you do as well as your service deserves.
Barbara , Lower Templestone, VIC
"Good value and excellent service"
Good value and excellent service. Will definately use the company again when I require electrical equipment. It makes such a pleasant change for a company to contact you when they say they will and to arrive within the allocated time slot. I appreciate the efficiency that allowed me to make the most of the day without hanging around at home for hours waiting. The removal of old appliances free of charge is also an excellent option. All to often customer service is poor - I'm delighted to have found a company where this is not the case.
Lucy , Paddington, NSW
"Much cheaper than anywhere else I looked"
We ordered a bar fridge for the office on appliances online
and found the whole process very easy. Ordering was easy to
do over the internet and the fridge was much cheaper than
anywhere else I looked, we got free delivery and set up.
The delivery was on time and the delivery man was very
friendly and helped set the fridge up and took away all the
rubbish with him.
Overall I found them to be fantastic and will definitely use
them again in the future for home or office equipment that I
Appliances Online Customer , Australia