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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the 110L LG Bar Freezer GC154SQS
(2/2)
Average Rating -
However, it had a inner dent/damage to the inner part of freezer, which I don't think Appliances Online will even replace or compensate. Though the rating is good, but don't think I'll buy from Appliances Online again. Alpesh
(Merrylands, NSW)
Service Reviews - By customers who purchased the 110L LG Bar Freezer GC154SQS (10/23)
Show All
The service your company offers far exceeded any of my expectations of an online store, and the bricks and mortar stores really should have something to worry about. You clearly state what is going to happen and when, and it happens. Plus your delivery driver couldn't have been more pleasant and professional. David
(COMO, WA)
Was this review helpful to you? YesNo
Easy to access and compare prices to other on line products of the same item. Delivery was excellent - pleasant and helpful - will use again. REGINA
(NORMAN PARK, QLD)
Was this review helpful to you? YesNo
Easy to place order. A great range to choose from. Very competitive prices. Prompt delivery. Ursula
(FRANKSTON, VIC)
Was this review helpful to you? YesNo
Easy to decide on the appliances required. Delivery very prompt and old appliances taken away. Will definitely use this site again. Steve
(WEST RYDE, NSW)
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Easy to order, reasonably priced, convenient and flexible delivery. Genevieve
(Dee Why, NSW)
Was this review helpful to you? YesNo
It's good. Alpesh
(Merrylands, NSW)
Was this review helpful to you? YesNo
Very professional right from making my order to receiving it. I was impressed with the delivery service, the unpacking of the fridge and removing the old one at no extra charge. The price was also very competitive compared to retail and online stores. Gwendolyn
(Box Hill South, VIC)
Was this review helpful to you? YesNo
Fantastic - really happy with the price, product range and service. Ben
(Castlecrag, NSW)
Was this review helpful to you? YesNo
Hands down have the best prices around and service delivery was excellent. Karen
(St Clair, NSW)
Was this review helpful to you? YesNo
Competitive price; delivery as promised, packaging taken away, freezer just what I wanted - what more could I want? Wendy
(HEATHMONT, VIC)
Was this review helpful to you? YesNo
Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
A Sorry after ringing, LG who could not advise the size of the draws. I do not have a showroom to measure however I do know the bottom draw is only half the depth of the two three draws.
I would GUESS that the draw widths are approx 36cm wide and the depth being about 32cm with the bottom draw being about half that depth again.
Need to know more about the 110L LG Bar Freezer GC154SQS? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Arranged for the old one to be taken away AND for next day delivery"
Well done. After going to a store and being told maybe I could have a freezer delivered and maybe they could take it away, a quick call to Appliances Online demonstrated why I'll be back! A very helpful assistant got me the freezer I wanted, arranged for the old one to be taken away AND for next day delivery...no maybes! Natalie
"Best price"
I found what I wanted on your
site at by far the best price and am very happy with the service
provided by the delivery men. They called a few hours beforehand with a
timeframe and arrived within it as well as being courteous. Thank you
very much! Karen
, St. Clair, NSW
"Much cheaper than anywhere else I looked"
We ordered a bar fridge for the office on appliances online
and found the whole process very easy. Ordering was easy to
do over the internet and the fridge was much cheaper than
anywhere else I looked, we got free delivery and set up.
The delivery was on time and the delivery man was very
friendly and helped set the fridge up and took away all the
rubbish with him.
Overall I found them to be fantastic and will definitely use
them again in the future for home or office equipment that I
need. Appliances Online Customer
, Australia
"The service has been swift"
Hi,
I want to provide positive feedback regarding my first time experience ordering from you. The deliver people called me the night before, the next morning 15mins before arriving. The service has been swift from the moment I placed my order to the time my freezer got delivered. This has been much appreciated.
Regards,
Gwen Gwendolyn
, Box Hill South, VIC
"Never come across someone with such skill, grace, thoughtfulness and kindness"
I would like to highly commend Campbell of your Sydney store. In all my dealings with many copies over the years, especially through online interactions, I have never come across someone with such skill, grace, thoughtfulness and kindness.
I had ordered a freezer to be delivered in Melbourne a while ago. I needed it quite soon after I had ordered it and in following this up with Appliances Online, I initially struggled to get the basic information I needed in terms of time of delivery. Eventually I had the good fortune to come across Campbell.
Right from the start, Campbell was courteous, helpful and entirely professional. He completely understood my needs as a customer and ensured that I be kept abreast of the situation to the best of his ability.
In the end (although I did not communicate this to him directly), when I think he knew it was clear that my frustration was growing and I was considering cancelling the order and taking my business elsewhere, Campbell intuitively sensed that I really needed this item quite quickly and organised for the item to be transferred from Sydney to Melbourne because he was finding it hard to get even basic information about an estimated time of delivery from the supplier.
Having been the Managing Director myself of a very successful business for many years, I understand the costs and pressures of business, and very much appreciated the time and efforts Campbell took to ensure I had what I needed as soon as possible.
Campbell’s initiative, ‘reading between the lines’ of my need as a customer and extending beyond the norm in order to do the right thing by a customer of Appliances Online, has single-handedly won my lifelong patronage to Appliances Online. If I ever require any further such items, I never shop around or compare prices. I will be ringing Appliances Online and requesting to speak to Campbell directly.
Please thank Campbell on my behalf. Monique
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