Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it. Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Electrolux, Westinghouse and
Dishlex dishwashers come with no commercial warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Thank you for your professionalism"
G’day, Just
to let you know that I received the goods this morning – only about 36
hours after placing the order, and Coonabarabran is a bit out of the
way! Thank you for your professionalism, it is much appreciated. Don
Don
, Coonabarabran, NSW
"Your team, service, delivery etc was extremely professional"
Thank you so much for arranging the slimline dishwasher for my office. Your team, service, delivery etc was extremely professional and everyone is very pleased in the office so truly thankyou! I love it so much I have decided I can not live another day without a dishwasher in my apartment.
Hayley
"Cheaper than any others I looked at "
I bought a fridge from you and had it delivered last week. Loved the fact it was cheaper than any others I looked at and I could buy it without having to travel all over Brisbane to get the best price. I ordered it, specified the day I could be home for delivery and the delivery guys rang me at 8.30 to advise the time it would be delivered. this meant I could plan my day around it rather than sitting at home all day waiting (and when you only get one day off a month this is important.) Delivery was free, they took away my old fridge and I paid COD. I have recommended you to heaps of my friends and I am now looking at buying a dishwasher and yes I will be buying through you.
Gailyn
, Nundah, QLD
"More than happy with the service"
As always this time I am more than happy with the service from your two helpful delivery drivers. In addition the Whirlpool tumble dryer is excellent. Many thanks.I am spreading these sentiments around.
Colleen
, Charlestown, NSW
"It was an absolute pleasure"
Just letting you guys know that i am very impressed with your company. Your delivery guys made the delivery before 9 am which let me go to work. Overall, the experience was terrific and it was an absolute pleasure. You can expect me to be a customer again sometime within the year. Thanks.
Subham
, Parramatta
Your delivery location is:
