Job Vacancy: Live Chat Sales Consultant

December 30th, 2011


Appliances Online is currently looking for a talented Live Chat Sales Consultant to join our growing team.

•    Exciting permanent full time opportunity with Australia’s number one online appliance retailer
•    Become a valued team member of a supportive & fun environment
•    Convenient Edgecliff location – close to public transport & parking

The Company:

Appliances Online is Australia’s number one online appliance retailer. Providing online shopping that brings customers competitive deals and award winning customer service. Since its conception 6 years ago Appliances Online has doubled in size every year, servicing over 170,000 customers Australia wide.  We are now looking to expand our team with highly motivated professionals.


As a Live Chat Consultant you will be responsible for answering a high volume of concurrent live chats in relation to both new and existing customer enquiries. Experience in the appliance industry will be beneficial but not essential, as full training will be provided.

In return we offer an exciting employment opportunity & fantastic working conditions.

Responsibilities include:

•    Selling whitegoods and providing the best pre and post sale customer support online.
•    Provide fast, efficient responses to enquiries whose content ranges from in-depth appliance knowledge to simple date changes.
•    Assisting customers with the processing of sales, billing, technical troubleshooting, & service change requests.
•    Working as part of a team (shifts) covering 7am to 11pm Monday – Friday & some weekend work.
•    You will be part of a close-knit & dedicated team that is focused on offering only the best customer experience.
•    You will enjoy being part of our “one in all in” ethos. We are looking for a team player that is able to step up when things get busy.

Skills & Requirements:

•    Exposure to live chat.
•    Strong communication, typing, grammar and writing skills are required for this role.
•    Requires strong keyboard, web and general PC office software proficiency.
•    While you are dealing with inbound chat, a strong up-selling focus is required.
•    Previous sales or call centre experience will be highly regarded.
•    Experience in the appliances industry will be beneficial but not essential, as full training will be provided.

This is an exciting opportunity to be part of a highly successful business and a young and dedicated team. Our office is located in Edgecliff close to public transport.

Please forward a covering letter & resume to Human Resources – Emma Hlasiuk,

Louise is a writer with a passion for appliances, especially those that involve food. She is particularly fond of ovens because they enable her to make cake. Apart from baking Louise also enjoys listening to alternative music, dying her hair various unnatural colours and writing poetry that has been described (by her Nan) as 'quite nice'. On her appliance wish list is a Hello Kitty toaster and 'Hero' the barking dog-shaped hot dog maker. She lives in Sydney. Google+

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