Mild electric shock in F&P DishDrawer, recalled

July 10th, 2012

Appliance News Dishwashers

Fisher & Paykel have voluntarily recalled two DishDrawer models after it was revealed there is a small chance of mild electric shock received through contacting the water remaining in the machine after a cycle.

The hazard may be created by a small piece of hardware that is not part of the machine, such as a piece of glass, which gets lodged in the pump rotor causing a leak. According to F&P, there is a very “small potential” for this leak to carry a low electrical current to any left-over water in the machine, and may cause a mild electric shock.

F&P has likened the mild shock to a tingling sensation in the fingertips.

How do you know if your DishDrawer has been affected?

Consumers may continue to use the DishDrawer unless a water leak occurs, in which case an “F2” fault will appear in the display or the machine will beep continuously. If this happens, the dishwasher should be switched off at the powerpoint.

The two DishDrawers, models DD603 and DS603 were made and sold between 2000 and 2007; F&P ensures that any machine made or sold after December 2007 is not affected by the fault. It was sold in single and double versions.

F&P have confirmed a small number of incidents relating to these machines.

In a statement to Australian retailers F&P confirmed its commitment to product support.

“Fisher & Paykel stand by our products 100 per cent regardless of age. As part of our on going product support we are taking this action as a precautionary measure to eliminate any potential risk to customers and to further enhance our position as one of Australia’s most trusted brand names,” said Michael Church, COO F&P Australia.

What should you do if you have been affected?

Consumers should contact Fisher & Paykel Appliances via the dedicated website or call 1300 920 458 to register the model number, the serial number and their contact details. If it is the model and serial number affected by this potential problem, Fisher & Paykel will offer the consumer the opportunity to have the problem resolved at no cost.

F&P says that the fix involves an installation of a new rotor specifically designed to “substantially reduce the chance of the obstruction occurring whilst improving the drain performance of the DishDrawer.