Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Cure For Life Foundation for every Extended Warranty purchase made when you buy an Oven, Cooktop or Rangehood.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Efficient and friendly service"
Thank you for the great customer service - I was initially hesitant to purchase online, but very happy that I did. Efficient and friendly service. I will certainly recommend Appliances Online to my
"Keep up the good work"
, Brunswick, VIC
Hi Folks, I just wanted to thank yourselves and especially the
delivery guys for your excellent service. I was phoned to confirm the delivery time and again just
prior to delivery. The driver and assistant were helpful and very polite. (rare
these days) Keep up the good work. We are considering ordering a full suite of new appliances
through you if this level of service keeps up.Lloyd
, Eight Mile Plains, QLD
"Good old fashioned customer service"
Fantastic hassle free good old fashioned customer service! I'll be back. Thankyou
"Would recommend to everybody"
, Erina, NSW
Have just purchased my first items through App online (cooktop and rangehood) and could not be happier with the service. Any queries re delivery were handled quickly and professionally. Would recommend to everybody. Again thank you. Fiona
"I am so impressed with the fantastic service"
I would just like to thank and congratulate you all on such a great company/site and such excellent customer service.
My boss required a Fisher & Paykal Rangehood to replace and existing unit in a property he has rented out. I contacted our normal "big name department store" and was told a price that was approx $55 more
expensive that what your price was. I was then told by this supplier that due to no stock at Fisher & Paykel it would be 5-6 weeks for delivery.
I then rang Fisher & Paykel directly who advised stock should be in by the end of next week.
In the mean time, whilst on hold to various departments, I came across your website. Personally I prefer to shop online, however my boss
tends to be a bit cautious. I rang your customer service team and spoke with a very friendly and
helpful staff member by the name of Andrew. He confirmed stock was there. That was on the Friday and on Monday morning it arrived and he had this installed by Tuesday for his tenant.
I am so impr
, Coburg, VIC