How much is delivery?
Delivery within the NSW delivery area is free. If you are outside this area please click HERE to use the delivery calculator to calculate how much delivery is to your area. The price listed is per delivery not per item. If a special delivery has been arranged i.e. after hours, weekends or outside set delivery area a different fee may apply.
Do you deliver to my area?
We will deliver appliances to most areas within Australia. To find out if we deliver to your area please click HERE to use our delivery calculator. It will either provide you with a price right away or ask you to call us for a quote.
What happens if my goods break within the manufacturers warranty period?
If a product breaks within the warranty period you can call the manufacturer and ask for service or spare parts, they will arrange a suitable time for their local service agent to come out and fix the problem. All you require is a copy of your invoice that you would have recieved with delivery or had sent in the mail. If you need a manufacturers number or need a new invoice sent out call us on 1300 000 500.
Can I always expect next day delivery?
We do offer next day delivery, however you must be; in our NSW's delivery area, with the desired item in stock and place the order before 4:00pm on the previous working day. Or outside of NSW the item must be from Dishlex, Electrolux, Simpson or Westinghouse and you must call to confirm stock in your state and the order must be placed before 1:00pm on the previous working day. Items that are not in stock are subject to supply chain and an expected lead time can be given for each product on request.
Which payment methods can I use to place my order?
You can pay with any Visa, MasterCard or American Express card using our website. You may also pay via Cash On Delivery using cash, cheque or credit within our Greater Sydney and Newcastle delivery area.
Can I specify a time for delivery?
Unfortunately due to the majority of our deliveries being delivered on a set run we are unable to deliver on requested times. You can however request a courtesy call 1 or a half hour before delivery.
Can I select my delivery day?
Yes you can select your own delivery day, we deliver all working days Monday - Friday. After hours and Saturday deliveries can be arranged in metro areas for a fee of $60 for the following brands; Dishlex, Electrolux, Simpson and Westinghouse. Call us to arrange on 1300 000 500. If you require the delivery for a future date, after paying in full we are able to 'freeze' the item in our warehouse for as long as you require, and then dispatch them on a future date set by you.
What do i do if my goods break within the extended warranty period?
The extended waranty is handled by OAMPS. Simply call their Customer Service Helpline on 1800 062 782 and their friendly staff will assist you with your claim. Ensure you have your original Tax Invoice available. Arrangements will be made for a service repairer to call and attend to your problem.
Are your products T2 or factory seconds?
Unlike other Appliance websites Appliances Online actually hold accounts with all of our manufacturers. We only sell BRAND NEW in the box products which come with full manufacturers warranty. We sell NO FACTORY SECONDS OR T2 products.
Do your products come with full manufacturers warranty?
All of our products come with FULL parts and labour warranty, all are brand new in the box purchased from OUR OWN account which WE hold with each manufacturer.
Can you get factory seconds or second hand products?
We only hold brand new accounts or T1 accounts with all of our manufacturers and cannot and do not sell any factory seconds or second hand products.
Do you offer any finance?
Due to the consistantly low price point we are unable to offer and finance plans or interest free terms including the GE credit card.
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