Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"It was an absolute pleasure"
Just letting you guys know that i am very impressed with your company. Your delivery guys made the delivery before 9 am which let me go to work. Overall, the experience was terrific and it was an absolute pleasure. You can expect me to be a customer again sometime within the year. Thanks.
"Excellent service and fantastic product"
I ordered my benchtop dishwasher in the 2nd week of october. The delivery date was scheduled for the 28th of October, but it ended up arriving on the 17th! I was very impressed! Dishwasher was so easy to assemble and works like a dream. Its our first every dishwasher so my fiance and i are very excited! Thanks for the excellent service and fantastic product.
"Prompt delivery, price, installation"
Jules and Luke
I just wanted to drop your company a line to say thank you for offering such a wonderful service to your customers. I took delivery of my new washing machine this week and it is working like a charm. The prompt delivery, price, installation and the fact you took my old machine away made my buying experience a total pleasure. I will definitely be recommending your company to friends and family.
"I was notified just as you said I would be"
, Tarneit, VIC
I would just like to thank you for the prompt and efficient service you proivided. I
was notified just as you said I would be which meant I could go to work
and return home at the set time rather than wait around. The driver, Les, was professional and efficient and had the new washing
machine hooked up and ready to go in a very short time - and he took
away the old machine as promised. I would highly recommend your service and will let all my friends know! Many thanks
"Delivers what they promise"
, Melbourne, VIC
Just wanted to say what a pleasure it is to find such an
efficient business like yours who delivers what they
I purchased a 324L Samsung Fridge SRL322MW which I am very
happy with. The process from ordering to delivery was
seamless and will highly recommend this business to others.
, Camperdown, NSW