Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Great prices and fantastic service"
I made a purchase from your company for the first time last week and I just wanted to say keep up the good work everything was as promised what an easy way of shopping great prices and fantastic service topped off by a free delivery service that actually comes when they say.Thanks to all concerned.
"Great, polite and friendly"
, Point Clare, NSW
Just a quick note to thank you guys for the wonderful service you have provided.
The guys who delivered my order were great, polite and friendly. This is my second experience with appliances on line and both have been positive. One of the delivery drivers remembered being at our place for previous delivery (a few years ago now) and that also impressed me.
"Very professional and pleasant installers"
, Bridgeman Downs, QLD
Thank you. Excellent service.
Easy to operate website and very professional and pleasant installers.
"You & your team have impressed me so much again"
Appliances Online customer
Thanks heaps for your help. You & your team have impressed me so much
again(repeat customer-no surprise there) that I'm now starting to sound like one
of those infomercials to my friends because I'm bragging so much :)
"The most competitive price"
I did a lot of research before this purchase and found your company to have the most competitive price and the bonus was free delivery. I am going to recommend you and will be purchasing from you again.
, Haberfield, Sydney