Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Appliances Online you are the store of the future!"
Appliances Online you are the store of the future! I bought my washing machine and dryer, arrived on time and no problems with ordering and receiving a receipt. I rang yesterday at 9pm to be received by a charming man by the name of Robert and he helped with purchasing a dishwasher, congratulations on selecting a wonderful staff member and congratulations on being a great competitive retail option, keep up the good work.
"Without doubt the BEST online shopping experience"
, Upper Ferntree Gully
What a great company. Great prices, fantastic customer service, communication second to none and no mess no hassle delivery. I can't believe you take the packaging and the old appliance away.
Without doubt the BEST online shopping experience. You should all be proud of yourselves. Don't worry I'll be back
"Amazing service delivery"
I wish to compliment you on your amazing service delivery. I bought a Bosch washing machine last Thursday it was installed by Friday 9am! Amazing thanks so much.Helen
, West Pennant Hills, NSW
"Value for money and speedy service"
Hi. I just had my new dryer delivered and it is fantastic. I wanted to acknowledge the excellent service by your delivery guys, they were enthusiastic, helpful and took away the packaging and old dryer no dramas at all. I am hooked and will use you for all my major appliance purchases – I have already been raving about the value for money and speedy service to friends. You are cheaper than all the other online and actual stores and I would recommend you 100%. Please feel free to use my email as a testimonial and thank the delivery guys again for me.
"Efficiency and ease of service"
, Eatons Hill, QLD
This is the second time that I have ordered an appliance from you and I
must commend your company for its efficiency and ease of service; right from
the ordering to within less than 24 hours having the washing machine
delivered, hooked up and the broken machine carted away.
Amazing service takes effort and I appreciate what you have provided.
, POTTS POINT, NSW