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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the Sharp Convection Microwave R990KW
(6/6)
Average Rating -
The only drawback on this product is the grilling does not have a separate heater element, only preheating to 250C. I don't use it. The recipe book is poor and doesn't give adequate explanation for mixed cooking. I ended up throwing it away. Cakes cook brilliantly but you need to be aware of temperature presets and adjust for recipes with non-standard temperature settings. For example, 100C is not available for pavlova, so you need to make adjustments so you don't burn it. Geoff
(The Gap, QLD)
Excellent, our third Sharp microwave in 35
years. I find it necessary to raise frozen items on a rack
to ensure more even defrosting/cooking, though, never
necessary with my previous models. Perhaps this is due to
the metal turntable instead of glass. Valerie
(Russell Lea, NSW)
Unfortunately the microwave turntable did not rotate properly but the product was quickly replaced and the new one works brilliantly. Anne
(Manly, NSW)
I had a Sharp carousel which died after 15 years. The new one is every bit as good, and the only note of caution is that this is a BIG oven. I didnt quite realise how big till it arrived. alexander
(Surry Hills, NSW)
Only downside is a scratch to the stainless steel front, enough to be frustrating, but not enough to go through the hassle of returning and exchanging it.. Jane
(North Ringwood, VIC)
Service Reviews - By customers who purchased the Sharp Convection Microwave R990KW (10/11)
Show All
Seamless ordering and delivery on the nominated day, with a telephone call one hour before delivery. Very happy with service. Geoff
(The Gap, QLD)
Was this review helpful to you? YesNo
Absolutely fantastic. Couldn't be
happier with the price or the service. Friendly phone calls
when there was a slight delay in supply and they fulfilled
every commitment. Delivery people were excellent. Will
definitely be back. Valerie
(Russell Lea, NSW)
Was this review helpful to you? YesNo
Good prices, good service. Jodie
(KINGSGROVE, NSW)
Was this review helpful to you? YesNo
I have used Appliances Online for the first time and I was very happy with the service and delivery of my new microwave, also the removal of the old microwave. WELL DONE. GLENDA
(Chirnside Park, VIC)
Was this review helpful to you? YesNo
I found Appliances Online on the internet when I was looking to replace some whitegoods. Their website made it very easy to compare products I had already seen in the shops. Having used Appliances Online twice now, I have no hesitation in recommending them to my friends nor using them again when I need that new dishwasher and fridge. Their telephone service was also fantastic and everything went according to plan. Anne
(Manly, NSW)
Was this review helpful to you? YesNo
Easy to follow web page for ordering, best price and excellent service with prompt delivery. Highly recommended what more could you ask? Maree
(Mount Hutton, NSW)
Was this review helpful to you? YesNo
AO were cheaper than walk-in stores, and delivered 2 days later. They also nominated a 4 hour delivery window, were within that, and the delivery guy called well before hand with an estimate, and then shortly before arriving. That is exactly how it should be. Needless to say, i am very happy with the whole experience. alexander
(Surry Hills, NSW)
Was this review helpful to you? YesNo
I was thoroughly delighted with your company throughout my recent purchase and have already recommended you to several of my friends. I loved the ease of placing the order online, choosing the delivery day, and the reliability of your company to contact me on the morning of delivery to tell me the time of delivery; also the friendly guy who installed the appliance and removed all the packaging for me. I am a completely satisfied customer.
Roberta
(Moorooka, QLD)
Was this review helpful to you? YesNo
Very convenient and reliable service - highly recommend.I was overseas at the time and all it took was
a phone call to arrange delivery to my work - it arrived no problems. Good prices and service - good website with relevant information on the products
Debra
(Richmond, NSW)
Was this review helpful to you? YesNo
Convenient and excellent service for person with limited options to shop for appliances. Home delivery [person] was helpful and much appreciated. IRIS
(MOUNT PRITCHARD, NSW)
Was this review helpful to you? YesNo
Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
A These two companies make the best convection Microwaves on the market. I have had a Sharp myself in the past and now have just purchased a Panasonic Convection MWO. It out cooks my last oven which was a Miele.
Need to know more about the Sharp Convection Microwave R990KW? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"The Appliances Online team were great and we know where we'll be buying"
To the Appliances Online Team Thanks for a happy shopping experience. We ordered a Microwave Oven from another supplier in Melbourne three weeks ago. After numerous phone calls we were finally advised that delivery would not be for another three weeks. We cancelled the deal. Yesterday we found Appliances Online on the internet and ordered the appliance for the same price. It was delivered today as promised. The Appliances Online team were great and we know where we'll be buying when we next need a new appliance. What an outstanding, hassle free service. Keep up the good work. Errol and Sue
"So helpful"
Just to commend your business in being so helpful, fridge
and microwave delivered as ordered and in timely fashion
with notice given prior to make life easier. Thankyou
Rosemary
, St Kilda East, VIC
"Two big ticks for the free delivery and removal of the old microwave"
I just wanted to thank you for your efficient and friendly service. My microwave was delivered today (a week ahead of schedule) and the delivery chap was able to give me a 2 hour window ... unheard of! As a more "senior" citizen and being a little wary of on-line purchasing, I would thoroughly recommend your company. Two big ticks for the free delivery and removal of the old microwave. As my particular model was out of stock, I was constantly kept informed of its progress. Many thanks to all.
Trish
, Cremorne, NSW
"Your site makes my life so much easier!"
I have recently moved from the Central Coast of New South
Wales, to a remote, small country town with limited shopping
options. Appliances Online has made my choices and
purchasers so easy and worry free! I wish I knew about this
site when I was still on the coast, as I work full time, and
your site makes my life so much easier! Thanks heaps
Appliances Online! Keep up the good
work!....Regads......Vickie Vickie
, Coonabarabran, NSW
"I cant find any fault with them!"
After my 1st purchase from them last year I do not buy electricial products from anyone except them now. Free delivery and free removal of old product and the staff are so nice including the delivery people. Always on time with delivery. I cant find any fault with them. It is a pleasure doing business with them. Gail
, Prospect, NSW
$789
RRP $1,011
Save $222
(22%)
Look who is talking about
Appliances Online's winning formula:
"...save dollars by buying white goods online..."
"...a client and service oriented approach..."
See for yourself why Appliances Online was rewarded with 2 ORIA Awards