Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Your service has been terrific"
Thank you so much, your service has been terrific and the machine has been put to very good use and is doing a great job! I cannot believe it all went so smoothly....you came when you said you would, you did what you said you would and your staff were fantastic....Thank you!! With thanks,
"Would recommend to everybody"
, Adamstown, NSW
Have just purchased my first items through App online (cooktop and rangehood) and could not be happier with the service. Any queries re delivery were handled quickly and professionally. Would recommend to everybody. Again thank you. Fiona
"This is the second time we've purchased from you and I can safely say it won't be the last!"
"Great price will buy again soon"
I just wanted to say a huge thank you to everyone at Appliances Online. This is the second time we've purchased from you and I can safely say it won't be the last!
We've just had our new dishwasher installed less than 48 hours after our old one died. I can't thank you enough for your prompt service. Phil, who fitted our machine not only called the night before to give me a time for delivery, he was on time and very professional ensuring that I knew how the dishwasher operated before he left.
You provide great products and good service at an extremely competitive price. This is a winning combination in anyone's books!
Keep up the good work and no doubt we'll be back soon and we'll tell all of our friends about your five star service.
JUST LIKE TO SAY THANKS FOR FAST DELIVERY AND SERVICE ESP THE DELIVERY DRIVERS GREAT COMMUNICATION AND GREAT PRICE WILL BUY AGAIN SOON
"The great delivery on a product that no one else could get "
, Raby, NSW
Hi, just to say thank you very much for the great delivery on a product that no one else could get for 14 days.You were on time, under the other prices I had quoted and you removed the old fridge. Thank you very much.