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Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the
tax invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Westinghouse,
Kelvinator, Chef, Simpson, Electrolux and Dishlex dishwashers come with no commercial
warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you
can also use bank transfer (EFT) or Diners Club card (call 1300 000 500 to arrange
these options). Alternatively, you can pay on delivery (COD) with cash, cheque (bank
and personal cheques with matching ID) or credit card.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
Damaged goods
If the goods you bought arrive damaged in any way, you can return them free of charge.
(If the damage can't be seen, you need to obtain confirmation of the damage from
the manufacturer before returning the goods to us.) Please call 1300 000 500 to
arrange return. Once you have returned the goods, you can choose to have us replace
them or refund you the purchase price plus return delivery fees.
Undamaged goods
If you do decide to return something that is not damaged, you can do so within 7
days of receiving it if it has not been unboxed. Note that an $80 collection fee
will apply. Please call 1300 000 500 for more details.
If the goods are to be returned within 3 days of receiving them, and they have been
unboxed at any point, a 20% re stocking fee will apply, as we can no longer sell
this product through Appliances Online (it is no longer new).
Our reviews are sourced by Feefo, the most trusted independent customer feedback forum.
Product Questions
Need to know more about the Saeco Coffee Machine VIAVENEZIA ? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"For an honest and thorough and speedy delivery of our Fridge order"
To APPLIANCES ONLINE, for an honest and thorough and speedy delivery of our Fridge order.
As a new client, we were apprehensive if you were dependable, but you came through more efficiently than any of the walk in retail stores. You even speedily tracked down an on line glitch and came through with a confidence building reply.
And your delivery crew displayed care in delivery and set up, and removal of the old fridge with a pleasant smile.
Based on what you did this time, we will not hesitate to come to you when an appliance need comes up, and heartily recommend your on-line service without reservation. Martha
"Amazing service"
Amazing service - ordered 43 bar fridges. Campbell sourced them and called back re delivery etc. within 30 mins. Delivery was as advised. Absolutely no problems whatsoever. Many thanks.
Christine
, Preston, VIC
"Everything that you said you would do, was done."
Thank you for the service that we have received from you. It has been an absolute pleasure dealing with your company. Everything that you said you would do, was done. I have recommended your website to others and will continue to do so - well done!! Appliances Online customer
" As I'm in a wheelchair I was very grateful."
Easy as; phoned before delivery, 2 Aussie lads delivered my new freezer, took away my old one & fitted the new one in its place. As I'm in a wheelchair I was very grateful. Thanks guys. Harry
"Has to be the most painless way of getting a new fridge"
Thanks for all your help, new fridge now in place. Can you thank the delivery men who quickly realised the original new fridge was damaged and took it straight back. This has to be the most painless way of getting a new fridge, I look forward to dealing with your group again Tony