Free Delivery Available!
* Free delivery is available on over 80% of our orders, to over 90% of the population,
on 99% of our products.
2 Megapixel Camera
Enables Hand Gesture TV Control
Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax invoice from your purchase to make a claim. If you lose your original tax invoice please let us know and we'll re-issue it. Note that most small appliances have no "in-house service". If your appliance requires servicing you will be required to take it to your nearest approved service agent. These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required for repair of goods that suffer mechanical or electrical failure within Australia, for a period of up to 3 years outside the term of the standard manufacturer's warranty. (Subject to some brief terms and conditions ).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials"Found your site to be the cheapest"
Just wanted to commend you on your fantastic service! After researching the Front Load Washing Machines, I looked around and found your site to be the cheapest, and better still, with free delivery and removal of the old machine, saving even more time and money!! Order placed Tuesday, machine delivered and installed Friday. Amazing service, better than any large chain store! Thanks
Alexandra , Kingsville, VIC
"The price and delay were less than the local stores"
I shopped online since I was after a left-hinged fridge, and the local stores had nothing to offer and had fees and long delays to order one in. Ordered from Appliances Online, and although the fridge I originally ordered was out of stock, the price and delay were less than the local stores. A few days later I notice a better left-hinge fridge is on sale and in stock on Appliances Online, and they were happy to switch my order to the better model for no extra cost - The fridge was delivered within a couple of days. Great stuff.
Greg , Noranda, WA
Thank you for the best service we have had in a long time! Friendly,
helpful staff and fast delivery. From placing order to delivery
all EXCELLENT SERVICE. Thank you so much. Sincerely, Erica and Steve
Erica and Steve , Berowra Waters
"Damaged oven replaced ASAP, with excellent communication"
Great service & price. Delivery damaged oven replaced ASAP, with excellent communication. Will recommend to all. Thanks again, Matt.
"Delivery is so so cheap"
I recently purchased a washing machine from appliance online after comparing prices and much research, and of course reading all the positive feedback help, I hope this message will convince anyone about online shopping for an electrical appliance, it is the greatest thing! The delivery was done as promised, the product is great, installation and taking away the old machne is free, delivery is so
so cheap!! Thank you thankyou. In addition, I get $50 cashback for paying by paypal, still waitng for the cashback but I am sure they will do as they promised!! THANK YOU AND I WILL KEEP SHOPPING WITH YOU!! KEEP UP THE GREAT WORK.
Sue , Mindarie, WA