The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Delightful and funny
I just wanted to say thank you for a really good experience buying my new washing machine.
I had trouble ordering on line but once i spoke to someone it all happened so smoothly and quickly.
The guys who delivered the machine were delightful and funny.
I thought it was worth a note as in general customer service in Australia is so bad.
Thank you for all your help. Alison, Northcote, VIC
Reinforced my confidence in shopping online
I have shopped online for many years and when I received an itme ordered
through Appliances Online and the product was faulty, not Appliance
Online's problem, but they were immediately apologetic and organised a
replacement as soon as they could possibly deliver it,and this was done
without any difficulties whatsoever.It was almost like old fashioned
service of the "customer is always right".I have previously bought a
washing machine through Appliances Online, and again their service was
exceptional.I had often wondered what would happen if there was an issue
such as this, and it has reinforced my confidence in shopping online
particularly with large items.I hope that all businesses have this sort
of customer service, the world would be a better place. Christine, Valley View, SA
Great price, delivery was free
First time purchaser - great price, delivery was free and service was exceptional. Was told courier would deliver between 3-5 and guess what ? on time, no delays. Customer service called to verify time of delivery. What more could you ask for? Will recommend and will purchase again.
Helen, Thomastown, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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