Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Want to thank your team for their professional approach and old fashion service."
Want to thank your team for their professional approach and old fashion service. My oven was delivered as promised and without any hassle or problem. We will certainly use your company again. The best service we have encounted in many years. There is always some excuse or problem in delivery or the cost, all was great and thankyou for the lovely person on the end of the phone. Another surprise nothing was any trouble and the whole process was a delight.
Susanne and Rik
"Cheapest we could find"
Thanks for such a great service. Delivery was prompt and exactly on the date we requested which made it so convenient for our tenants who asked for a specific date of delivery. They commented on how professional and pleasant the delivery and installation people were and are also very happy with their brand new stove. The price was the cheapest we could find so that was a big factor in our making our choice, but also the previous good reviews. Will definitely use appliances online again.
Minh
, St Peters, NSW
"Order placement was simple and efficient"
Received great service fom your organisation.
Initial phone in and order placement was simple and efficient. Price though not the best covered all items in one package, ie purchase, delivery, removal of packing and old stove.
The delivery was "better" if that is possible, they were 1st rate, punctual, phoned ahead, quick, friendly and good humoured, nothing was a problem. Hope the stove package is as good as your "package".
Your company should go from strength to strength.
Edward
, Newport, QLD
"Best prices around"
Ordered
new stove yesterday, delivered today, great service from speaking to
Colin on phone right through to delivery Delivery guys very pleasant,
(all within 24 hours), highly recommend this company to everyone, plus
best prices around, thanks for a great deal and will be back for all
future purchases........
Janet
, Killarney Vale, NSW
"Most happy with both the price and service"
I'm
Leo's Son, Michael. I only ordered the appliance on behalf of
my Dad but I feel that he is most happy with both the price and
service. The stove was delivered on time and the old one taken
away without any fuss. A rarity in today's competitive market. When the
time comes for renewing my appliances at home, I'll certainly be
getting a price from you guys.
Leo
, West Ryde, NSW
Your delivery location is:
We found Appliances on line to be very helpful considering we had a number of problems with our order, including a damaged product and our mistaken measurements for a replacement.
