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Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it. Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Electrolux, Westinghouse and
Dishlex dishwashers come with no commercial warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the Dishlex Dishwasher DX103WK
(10/16)
I bought this one decause it had a dial not a program. This is my second dislex and I once had a Hoover. Both died of aold age. The one this dislex replaced was a 2 year old SMEG and the cockroaches had eatern the mother board for the computer.
The dishlex has a more realistic and usable space than the SMEG and I hope the dial version will last for years like my old dislex. david
(Winston Hills, NSW)
This is a very simple dishwasher (less to go wrong!!) and is really excellent value for money. The eco/short wash is very effecxtive but the best wash, naturally, is the long wash. I find the quality of the rinse aid used makes a difference. Gabriella
(Queens Park, NSW)
Was looking for a no frills product, with minimum electronic controls. This was at a good price and we have had a Dishlex before. Works well and the results are good. Quite happy. Michael
(Glen Waverley, VIC)
Very good for the price. Washes and dries
very well. The layout of the upper shelf tends to cause
things to fall over, but otherwise a good dishwasher. Emma
(North Turramurra, NSW)
Great dishwasher for the price, no problems with it so far have been using it for 4 weeks. bit tricky to load lots of tall glasses in top rack but other than that easy to use. Melanie
(Manly, NSW)
Service Reviews - By customers who purchased the Dishlex Dishwasher DX103WK (10/67)
Show All
I was not sure about buying a major applience online but I read some good reviews of your service. I probably gave too much lead time but was pleasently surprised when I got a warning phone call it was comming next day. I was told next morning and it was so early I could easily go to work afterwoods. They took the old one away. david
(Winston Hills, NSW)
First time user - easy as.......from getting the best quote (emails discussing quotes returned same day) to the delivery boys - all so easy and quick and precisely as explained on the website. The website was really good for first time users and the extent of info easy to find for the typical questions I had (show me the product, dimensions, how soon can I get the product, when through the day will it be delivered, what if it's faulty etc etc). Gabriella
(Queens Park, NSW)
Was very impressed with the people I spoke to when I phoned. I found a cheaper price, & it was matched immediatelty, after checking..The appliance was installed, explained, & the packing was taken away. All very neat & tidy. A Very efficient company. Would highly recommend Appliance Onine to anyone.They have the right idea & make buying easy! Evelyn
(Elwood, VIC)
Once again it all went smoothly and as now expected with appliances online, hence why i wouldnt even consider going shopping in the real world for an appliance, The bonus is the old appliance is taken away. Highly reccomend appliances online for a great product once again, excellent communication and fast prompt service with a phone call on the day with an approx time for delivery. robynne
(Gorokan, NSW)
Great service, I phoned and got some really helpful advise when choosing between 2 dishwashers. I ordered on Tuesday evening and the dishwasher arrived Thursday. Price was the cheapest I could find and free delivery is great. Melanie
(Manly, NSW)
A It is the manufacturer's recommendation that you do not connect to hot water as it may damage parts and will also void warranty. The machine has a heating element within it that will heat water.
Need to know more about the Dishlex Dishwasher DX103WK? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Went above and beyond"
I was amazed to get on line, find the product I wanted at an amazing
price (no-one else came near it) and have it at my door the following
day. Initially I wasn't home, and most of the issues I had come up
against with regards to deliveries resulted in resentful service, but
appliances online (Specifically Mark) gave me the friendliest service
I have come across and went above and beyond to get my dishwasher
there to meet the plumber! I would never go elsewhere again, and the
next time I need white goods, I will click, pay and smile again on
your site. I've heard big brown box is just as good!! 10/10, 5 stars,
Top of the Class!!! Jodie
, Hamilton Hill, WA
"Seamless purchase and delivery"
Just a quick note to thank you for the seamless purchase and delivery of dishwasher received this morning. Its a real pleasure to have done business with you. Thanks. Gordon
, Hopetoun, WA
"A little concerned how it would go"
Hi I have not bought an appliance on line before and was a little concerned how it would go. I would like to compliment your company on the way my order was handled, i.e. the uncomplicated method of ordering, the pleasant way I was treated when I rang to change delivery date and the very prompt delivery. It was difficult ordering a product I did not know but I am extremely happy with the Omega Dishwasher. I am sure you get complaints but this is a genuine compliment. Thank you Fran
, Nambucca Heads, NSW
"I couldn't be happier"
I just wanted to write and let you know how impressed I am with your service.
Within 25 hours of placing my order, my new Bosch dishwasher had been delivered, installed and the old one removed, taken away and there I was...standing in my kitchen admiring the gleam of the new dishwasher filled with anticipation and excitement at loading it up for the first wash!
THANK YOU, THANK YOU, THANK YOU - I couldn't be happier. The dishwasher is fantastic. And the fact that the process of purchasing one was made so effortlessly made the experience all the more satisfying.
I really want to make special mention of the helpfulness of Will - the gentleman whom I spoke to when I rang to enquire about dishwashers - he was courteous and honest in both conversations we had -he assisted in my choice - instilled confidence in going with Appliance Online and was never ever pushy. He arranged the whole thing and I'd like to thank him.
I also want to thank the delivery man, Jeremy - he was pleasant and very efficient. Upon installing my dishwasher he noticed I had a bracket missing from a shelf under my kitchen sink and he secured it for me! How kind. And he even cleaned up under the old dishwasher when he removed it - how nice. He did a great job.
Well there you go - 10/10 for service! And your website is good too - very informative.
I have told so many family and friends of your service, so expect future orders!!
Well done and have a good week,
Angela
, Panania
"High level of customer service - before, during and after delivery of the dishwasher"
Hello. I recently purchased a dishwasher from you and wanted to let you know how pleased I was with your high level of customer service - before, during and after delivery of the dishwasher. It was the first time I have bought an item online and I have been overwhelmed by the professionalism shown by everybody linked to your company. Well done and thank you. Ada
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