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Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the
tax invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Westinghouse,
Kelvinator, Chef, Simpson, Electrolux and Dishlex dishwashers come with no commercial
warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you
can also use bank transfer (EFT) or Diners Club card (call 1300 000 500 to arrange
these options). Alternatively, you can pay on delivery (COD) with cash, cheque (bank
and personal cheques with matching ID) or credit card.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
Damaged goods
If the goods you bought arrive damaged in any way, you can return them free of charge.
(If the damage can't be seen, you need to obtain confirmation of the damage from
the manufacturer before returning the goods to us.) Please call 1300 000 500 to
arrange return. Once you have returned the goods, you can choose to have us replace
them or refund you the purchase price plus return delivery fees.
Undamaged goods
If you do decide to return something that is not damaged, you can do so within 7
days of receiving it if it has not been unboxed. Note that an $80 collection fee
will apply. Please call 1300 000 500 for more details.
If the goods are to be returned within 3 days of receiving them, and they have been
unboxed at any point, a 20% re stocking fee will apply, as we can no longer sell
this product through Appliances Online (it is no longer new).
Very happy with product. Great when friends
come over. No need to go out for a coffee, we can have one
at home. Cheaper as well. Carolyn
(Doncaster, VIC)
Fantastic will definately be buying many more appliances via Appliances Online if you continue to offer the same service and price:) Sandy
(Croydon North, VIC)
I'm very happy I found this company. It was easy to order, the price was very good and it arrived when they said it would. Someone telephoned just before to make sure I would be home. I couldn't be happier & I've recommended it to all my friends. Donna
(Warriewood, NSW)
Thanks for your answer. Our customer service team will moderate your contribution and make it available as soon as possible.
Need to know more about the Delonghi Nespresso Coffee Machine EN95SPLUS? Ask a question.
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If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"28 hours no hassles just great service"
Hi Your service could not have been any better with the purchase of a gas cook top, from initial contact to delivery into my home took just 28 hours no hassles just great service with the best price, well done. Steve Barr
"I would like to thank you for all your assistance"
Hi Andrew, just wanted to let you know, the fridge arrived when you said it would,great!I would like to thank you for all your assistance, I would recommend you (&already have) to anyone. We will certainly use your company again. Great job.Julie & Peter Simon Julie
"I will never buy from a retail shop again!"
Just a quick note to say many thanks for getting the Fridge to us within 24 hours. Great customer service as well by the two guys that delivered the fridge this morning.
I will never buy from a retail shop again! Adriana
"Prices are great, service second to none"
Thanks so much for the delivery of my dryer today. I am stil waiting for a reply to a call I made a local retailer 2 weeks ago about dryer stocks. Within 3 days of finding you online I had my dryer purchased, delivered and operating..all without having to leave home! Your prices are great, service second to none, and I'll definately be a repeat customer. Thanks so much!!!! Leanne
, McGraths Hill, NSW
"Thank you for making the process so quick and easy"
Hi Guys, Just wanted to thank you for making the process so quick and easy. The fridge meets my expectations, and the price & service were excellent. Overall, it was a better experience than dealing with the Mr ****** or Mr ***. Thanks, Steve. Steve