Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"I can't thank you enough"
I wanted to just send you a quick note to say thank you for my food processor which arrived today within the specified time. I can't thank you enough for the wonderful service and most of all the excellent price, after looking around I found your prices to be at $30 to $40 less in the shops which is a great saving, so once again many thanks to you I know where I will be shopping and will tell all my friends. Thank again
"Drivers have been helpful, courteous & knowledgeable"
, Seville Grove, WA
I wanted to pass on our thanks to your company for the outstanding service we have received form our very first contact with you up to the delivery of our appliances yesterday. Every staff member up to & including the delivery drivers have been helpful, courteous & knowledgeable about your business. I have no hesitation in recommending your company to others.
"Goods were delivered the next day"
, Nambour, QLD
Excellent Service, thank you so much, the ordering was fast and the goods were delivered the next day. Extremely happy customer. Well done.
, Thornlands, QLD
I am very happy with my new
slow cooker and thank you for the wonderful service and your courteous driver. I will
certainly use your company again.
"A very happy customer here!"
, Shoalhaven Heads, NSW
Just wanted to say thanks for such a great buying experience! I got the toaster I wanted that I was struggling to find in stores. It came at a great price and free delivery! The service you provided was great. I received the item 3 days after I ordered it (I ordered on a Saturday!) and the delivery guy rang and gave me plenty of notice that he was coming - and was on time! A very happy customer here!
, Canning Vale, WA