Customer Care Plan
All Asko products come with a full Manufacturer Warranty. Note that you'll need the tax invoice from your
purchase to make a claim. If you lose your original tax invoice, please contact Asko who will re-issue it.
Commercial Customer Care Plan
If you're buying an Asko product that will be used in a commercial environment, the Manufacturer Warranty covers a maximum of the first 3 months only.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Very smooth process"
Hi , We just received delivery of a dishwasher that we
purchased online about a 2 weeks ago. The item at the time
of out of stock, however i was promptly contacted and advice
that there was a bit of a delay and that the item purchased
would be delivered the following week. That was the first
time that we purchase such a big item online and i must
admit that it was a very smooth process.
From the website all through to the delivery. Very happy
with the service would recommend it to anyone.
, Narre Warren, VIC
Just wanted to say thank you for fast delivery of my dishwasher.
Ordered it on Tuesday afternoon, and was delivered Thursday lunchtime,
which was fast as we live two and half hours from Sydney. Regards, Sue
, Tapitallee, NSW
Good price on both stovetop and dishwasher, and good aftersales service. Colin was a great help. Prompt delivery and ontime. Would recommend. Thanks.
"No fuss excellent service"
Appliances Online Customer
Outstanding service. This is our second purchase from you. No fuss excellent service and installation team. Particularly like being called re delivery times. Will use you again.
"Wow! I will definitely be shopping with you"
Hi Appliances Online. I'm an avid online shopper but I never felt quite confident to buy large appliances online. But now I have no such fears having just bought my Bosch dishwasher from you. Dishwasher + extra 3 year warranty + professional installation by a plumber - all for less than the dishwasher's original RRP and delivered, installed, tested and working less than 24 hours after ordering it - as well as removing my old dishwasher for free. Wow! I will definitely be shopping with you for my next home appliance. Well done on doing it better than the traditional store based retail outlets.