Customer Care Plan
Standard warranty
All Hoover products come with a full Manufacturer Warranty. Note that you'll need the tax invoice from your
purchase to make a claim. If you lose your original tax invoice, please contact Asko who will re-issue it.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"Arrived with minimum of fuss"
Just to let you know that delivery protocol was excellent and appliance
arrived with minimum of fuss. Delivery guys very efficient and
courteous. Thanks for the great service. Regards Julie Mundy.
Julie
, Kangaroo Point, QLD
"Provided excellent service above expectations"
Hi there, A really, really big thank you to Sally, Peter & Grant
after problems with the washing machine, these guys provided excellent
service above expectations. I will be glad to shop with Appliances
Online again. Thanks lots .P.S. The machine is also fantastic.
Darren
, Blackheath, NSW
"The price was alot better too"
We are very happy with our purchase of our washing machine, delivery was so quick so much better than with our local retailers and the price was a lot better too.
Peter
, Tallong, NSW
"Delivery guys who did a wonderful job installing and removing"
I wanted to let you know that the end-to-end purchase and delivery/installation customer experience with Appliances Online has been exceptional. I will be recommending your organisation to all of my colleagues and friends. Special thank you to the delivery guys who did a wonderful job installing and removing my old washing machine. They were incredibly professional, timely and assisted me with all my questions. A job well done!
Appliances Online Customer
"Made sure it was working before they left."
I would like to give a huge THANK YOU to the two delivery men. They were so nice and very helpful. They installed my machine and made sure it was working before they left. This is not something that never happens with any other company that I have dealt with before. Thank You again. The service was of high standard.
Lynette
Your delivery location is:
Great products, excellent service that is kind, friendly, helpful and honest. I would like to commend the man whom I spoke to on the telephone when buying our washing machine. Have been recommending the company to others. Thanks kindly. 
